Senior Manager, Customer Success at Nielsen

Job Description

RESPONSIBILITIES 

• Build and maintain ongoing relationships with the identified key persons within client  organization 

• Identify and recommend enhanced and new services that answer clients' business needs 

• Have a comprehensive understanding of NielsenIQ products and services

• Ensure the generation of required revenue and continuity of client contracts in coordination with the commercial team

• Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared  with senior management  

• Drive client satisfaction by providing insights and actionable recommendations during  presentations or business reviews and also by providing value-added analyses and response  to special requests.  

• Supervise a client servicing team to ensure prompt delivery of service to the responsible  clients in order to achieve the set financial objectives and other operational performance  indicators.  

• Client Management: undertake analysis for both RMS & CPS and share integrated output with clients  

• Project Management: participate in managing thought leadership with product execution team

• Technical: acquire knowledge of both RMS & Analytical solutions by attending requisite  trainings  

A LITTLE BIT ABOUT YOU 

You’ve dabbled in research and analytics. And you have the communication chops to translate it all  into conversation or presentations. While you’ve worked with global cross-functional teams, you can  also put your head down and focus on independent projects. Seeing the big picture takes attention to  details. Keeping up with the fast-changing world of digital media measurement takes someone who  recognizes that. You know what’s happening in big data and you’re ready to influence what’s next

Qualifications

• MBA (desirable) with 7 to 10 years’ experience in FMCG / Service / Retail industry

• Strong Client Focus and Proactiveness 

• Very Good Influencing, Persuading and Project Management Skills  

• Working knowledge of research techniques and methodologies 

• Strong presentation skills, Logical thinking, Strong command on excel  

• Effective writing skills