Senior Manager Human Resources Operations at NSFAS

RESPONSIBILITIES:

• Develop and implement strategy, operations plans and policies.
• Develop and implement the annual Ops Plan to support the HR strategic aims and objectives.
• Facilitate the unit inputs to the HR Ops service unit strategy, Annual plans, and policies development.
• Assessment and diagnostic of the HR Ops service unit strategy, Annual plans, and policies for continuous improvements.
• Identify and recommend meaningful metrics, value assessment techniques and identification of actionable insights to drive continuous improvements.
• Lead HR Operations
• Oversee the implementation of the service unit plans.
• Develop, oversee, and facilitate the implementation of metrics and techniques based on value proposition and user/business partner requirements that deliver excellence experience, mitigate risks and track value for users.
• Attend cross functional collaborative senior management meetings to share best practices.
• Ensure the optimal performance of HR OPS systems, processes and tools for service delivery, feedback, and identification of high impact opportunities for improvements.
• Develop and oversee the implementation of HR Operations service level agreements with respective departments.
• Review the delivery performance metrics for gaps, failures, and collaborate with stakeholders for root cause analysis and make improvements recommendations.
• Lead People Management.
• Leading the HR operations team in developing, implementing, and improving the standards and frameworks of the unit.
• Assign, coordinate, and oversee the monitoring of service delivery accountabilities and projects among internal and external entities.
• Manage team action and HR Ops service unit management meetings.
• Manage staff development and performance plans and ongoing coaching.
• Coach, mentor, train and develop HR Ops service unit members for performance improvement and career progression.
• Identify trends and issues in the service unit and take corrective action if required.
• Monitor and report.
• Monitor and improve the compliance factor of HR Operations service unit.
• Identify operations related trends that supports the improvement of the service unit.
• Conduct audits and reviews of the service unit processes and improve on the outcomes.
• Report on performance metrics and insights to key stakeholders within HR operations and business partner/line management area.
• Coordinate of Stakeholder Relations
• Coordinate internal department stakeholders related functions and relations between HR operations and NSFAS departments for excellent value creation and employee experience.
• Coordinate external department stakeholders related functions between operations and other units in HR for excellent value creation and employee experience i.e., centres of excellence.
• Identify cross functional projects responsible for driving improvements and service excellence across HR operations sphere of influence.
• Manage the Unit Budget.
• Develop HR Operations budget.
• Monitor compliance with HR Ops plan and take corrective action where necessary.
• Draft and submit monthly and quarterly projections and utilisations reports.
• Explain monthly service unit utilization variances.
• Oversee Remuneration and Benefits
• Research and recommends best practices remuneration or compensation framework for NSFAS in pursuit of the employer of choice initiative.
• Oversee the full function of payroll cycle including the final sign-off and authorization Information & Knowledge Management.

Minimum requirements:

• NQF level 7 qualification in Human Resources and/or Industrial Psychology
• 10 years’ experience as in HR Operations, of which 5 years should be at a management level.
• 5 years Management experience in Service Conditions, Remuneration and Benefits and HR
• Administration. Preferred
• NQF level 8 qualification in Human resources and/or Industrial Psychology
• Knowledge of Project Management Principles.
• Knowledge of HR systems and applications.
• Knowledge of PFMA.

Skill and Competencies:

• Analytical thinking
• Problem solving
• Attention to detail
• Report writing
• Decision making
• Planning skills
• Interpersonal skills
• Time management 
• Presentation skills
• Resilience

PLEASE NOTE: Closing date: 8 February 2026