Senior Manager: Information and Communication Technology at Western Cape Liquor Authority

Requirements:

• Relevant professional qualification/s in the IT field.
• A minimum of 5 years management experience.
• A minimum of 8 years’ ICT experience.

Experience and competencies deemed relevant:

• Project management experience
• ITIL expert (V3) or ITIL Managing Professional (v4) certification
• CRISC (Certification in Risk and Information Systems and Control)
• CISM (Certified Information Security Manager)
• MS Azure Fundamentals Certification
• PRINCE 2 practitioner
• CSX-P Cybersecurity Practitioner
• CDPSE (Certified Data Privacy Solutions Engineer) Or any equivalent or relevant certification.

Key performance areas:

• Strategic Management of Information and Communication Technology:
• Contribute directly to the strategy, development and quality of IT Service Management and the WCLA’s service delivery capability.
• Proactive stakeholder management and drive underlying IT operational process and infrastructure, to direct continuous improvements across the supporting teams to meet existing customer contract/statement of work, Service Level Agreements (SLAs), and Operating Level Agreements (OLAs) and compliance requirements.
• Own and lead the execution of the process development and improvement roadmap for multiple ITIL processes to improve alignment and business outcomes.
• Develop both short- and long-term service and process goals and maturity levels to be achieved over the specified time period.
• Close working relationship with the management structure to provide thought leadership on ITSM and ITIL process development, the current position, roadmap and strategic direction of ICT.
• Conduct required analysis in the WCLA to optimally meet stakeholder and business needs and requirements of the WCLA.
• Monitor, control and ensure cost effective utilization and reporting on project budget plans.
• Report on project governance
• Provide service level management reports to the Executive ensuring informed leadership.
• Operational Management of Information and Communication Technology:
• Manage the procurement of all goods/services.
• Effectively plan, develop and manage IT service delivery to all end users and business units ensuring delivery on business needs and requirements.
• Maintain and ensure high performing service support functions including an IT Service Desk, Desktop Support and VIP Support.
• Owner of the Incident Request, Change and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required.
• Monitor, control and support service delivery, ensuring systems, methodologies, protocols and procedures are in place and are followed.
• Drive and manage internal and third-party service review meetings covering performance, service improvements, quality and processes.
• Comply with all ICT related internal and external audit requirements.
• Compile and submit non-compliance reports.
• Continuously track, monitor, and measure individual and applications performance against set standards and performance targets.
• Effectively plan, coordinate, manage, and execute ad hoc projects.
• Information Technology Management:
• Own specific IT Services and ensure their effective delivery, management and improvement to meet WCLA needs and requirements.
• Create, monitor, and report on a comprehensive set of metrics and KPIs based on the IT Service Level Agreements (SLAs) and service deliverables and agreements.
• Partner and collaborate with other teams to deliver a holistic ITSM program with a coordinated set of continuous improvement initiatives.
• Adherence to WCLA policies, procedures, PFMA and relevant legislation.
• Formal, standard reporting and feedback ensuring accurate, up-to-date reflection of IT service delivery performance.
• Ensure approved IT policies and procedures are in place and implemented.
• Liaison between WCLA and IT Service Providers.
• Ensure effective identification of IT risks.
• Ensure effective mitigation of IT risks and implementation plans.
• Manage and maintain the WCLA website.
• Manage and maintain any linked ICT infrastructure and system (e.g. telephony system).
• Strategic and Performance Monitoring Management:
• Ensure all IT policies and procedures are in place and implemented.
• Contribute to the WCLA strategic decision-making process.
• Prepare and manage budget for Component.
• Proactively manage and report on component’s projects.

• Accurate input to QPR for component provided timeously.
• Ensure all policies and SOP’s (internal controls) developed and implemented for component.
• Component Management:
• Ensure relevant measures are in place for the Component to deliver on its mandate.
• Ensure staff development and performance management takes place.
• Manage, develop, coach, motivate, performance manage and inspire the IT service delivery team ensuring performance against set individual and IT service delivery targets.

Knowledge:

• Working knowledge of relevant Public Sector legislation, e.g. PFMA, National and Provincial Treasury Regulations.
• Working knowledge of relevant industry legislation and regulations, e.g. SITA Act, POPI, PAJA, PAIA.
• High level working knowledge of ICT and Risk management.
• Detailed working knowledge of Project Management.

Skills:

• High level of report writing skills
• Strong analytical and systematic problem-solving skills.
• Ability to thrive in a fast-paced environment managing multiple projects and tight deadlines.
• Exceptional interpersonal, communication, writing, reporting and presentation skills.
• Ability to function independently and within a team.
• Ability to prioritize and adapt, managing multiple projects and tight deadlines.
• Computer literate.