Senior Manager Program Management at MultiChoice

Purpose of the Position:

• To manage strategic programmes to enable the business to meet its set objectives.

Key Performance Objectives

Program Engagement & Planning

• Facilitate the development of a consolidated strategy across the various business units.
• Establish program objectives, goals and activities.
• Define the program outcomes and outputs (KRA’s & KPI’s) in alignment with the organizational outcomes and outputs (KRA’s & KPI’s)
• Lead the pre-program engagement meeting to understand the program & project/ workstream requirement and build rapport with the clients.
• Manage the program budget by monitoring costs and expenditure against achieved deliverables.
• Proactively identify and manage key program related risks & issues.
• Facilitate the execution of MultiChoice South Africa’s key business initiatives.
• Define the scope and align all stakeholders to the strategy, scope and measures (outcomes and outputs)
• Develop the program governance structures.
• Establish priorities within the overall program and allocate resources in line with those priorities.
• Identify and align key program interdependencies.
• Set executive and stakeholder expectations.
• Negotiate and contract in key program resources that are housed in the business units.
• Plan the go to market strategy and align all key participants

Program Implementation

• Outline program deliverables and time line.
• Unpack the program into project workstreams and work packages.
• Align and prioritise the project workstreams along the program critical path.
• Develop a program roadmap for delivery
• Develop an implementation tracking metrics to ensure the program and related projects are on track, identify deviations, challenges and risk and provide frequent communication and feedback to the relevant stakeholders
• Proactively manage deviations on the set timelines and actively manage stakeholder expectations
• Review and ensure quality of work in the program meets the set expectations and standards.
• Achieve program objectives by active involvement and continuously reviewing and improving, operational methodologies. 
• Manage and chair program steercos to executives.
• Manage and chair internal program sessions with project managers and delivery managers across the organization.
• Implement risk management strategies and review project risks and activities that could pose a risk to the program.
• Drive organizational change processes and change management on the program.
• Implement a program communication strategy.
• Effective problem management and planning on the program.
• Influence team members, business executives and program stakeholders to balance long and short-term objectives considering business value of the program.
• Implement program objectives and goals in alignment with the various business unit annual objectives and goals. These could be strategic, tactical and operational business unit goals.
• Operational handover to lines of business.
• Managing the post implementation War Rooms

People Management

• Oversee the activities of the project teams
• Develop a high performing program team by embedding formal performance management process and informal coaching. Encourage frequent knowledge sharing between team members.
• Work alongside the line manager to determine and analyse development needs for the team.
• Work with the line management function when required, initiate disciplinary processes for team members calling on support from Human Resources when required.
• Resolve program conflict and grievances raised by team members and escalate when required.
• Work with the line manager to address poor performance of any team member through the formal Performance improvement programme and ensure that continued poor performance is appropriately dealt with.
• Motivate program team members and ensure that their efforts are recognised.
• Manage program executive stakeholders.

Qualifications

• Post Graduate qualification in Programme or Project Management or Business Degree

Experience

• A minimum of 8-10 years’ work experience in Project/Programme management role or similar
• Broadcasting Industry experience (preferred)         

Technical Competencies (List the key technical competencies)

• Program Management or Portfolio Management
• Project Management
• Risk Management
• Budget Management
• Stakeholder Management