Senior Manager: Tourism Standards at South African National Parks (SANParks)

Requirements:

• Be in possession of a Bachelors Degree in Tourism Management or Hospitality or Hotel Management.
• Should have 4 to 6 years of supervisory or management experience in an audit, quality assurance, hotel, or standards area.
• Should have 2 years experience in hotel management and 3 years in general management in a hotel.
• Understanding of eco-tourism.
• Understanding of the tourism and service industry.
• Understanding of customer care.
• Reservation and front office system.
• Knowledge of the Star grading system.
• Knowledge of Occupational Health and Safety.
• Should be Computer literate.
• Interpersonal skills.
• Communications skills.
• Computer skills.
• Project management skills.
• Financial Management skills.
• Negotiation skills.
• Customer service skills

Responsibilities:

• Contribute to the development of policies related to tourism.
• Support and contribute to the formulation of the Tourism Standards Strategy.
• Develop and implement procedures and standards.
• Maintain and monitor procedures and standards.
• Coordinate tourism grading assessments organisationally in conjunction with the Tourism Grading Council of South Africa.
• Facilitate/coordinate tourism standard-related audits in the parks.
• Advise on the specifications of procurement for tourism goods and services.
• Establish and maintain contacts with internal and external stakeholders.
• Coordinate corporate tourism customer care function.
• Manage customer feedback mechanisms and provide management reports for relevant stakeholders.
• Manage the budget.
• Assist in the coordination of department-related audits.
• Identify training needs and recommend to Regional Managers.