Senior Officer: Exchange of Information (10136) at The South African Revenue Service (SARS)

Job Purpose

• The purpose of the Ops Specialist: Exchange of Information role is to analyse, evaluate, interpret, and integrate requests for exchange of information through the application of best demonstrated practice from within SARS and internationally as per International Agreements on exchange of information.

Education and Experience

Minimum Qualification & Experience Required

• A minimum of a Relevant Bachelor's Degree / Advanced Diploma (NQF 7) in Information Systems/ Information Technology an or Information Science with solid experience in Information Management and Exchange of Information including Stakeholder Management AND 5 - 7 years’ experience in a similar environment with solid experience in Information Management and Exchange of Information including Stakeholder Management, of which 2 - 3 years at a technically skilled level
• Senior Certificate (NQF 4) with 10 years related experience in Information Management and Exchange of Information including Stakeholder Management, of which 2 - 3 years at a technically skilled level

Minimum Functional Requirements

• Information Management: Proficiency in managing and processing large volumes of data.
• Data Analysis: Ability to analyse data to identify trends, anomalies, and insights.
• Data Integration: Skills in integrating data from various sources.
• Compliance: Knowledge of relevant tax laws and regulations.
• Project Management: Planning, execution, and continuous improvement of information exchange processes.
• Facilitation: Leading workshops and focus groups.
• Stakeholder Engagement: Strong communication skills for interacting with stakeholders.
• Report Writing: Ability to generate comprehensive reports.
• Training and Support: Providing training and support on best practices.
• Analytical Skills: Identifying trends and supporting decision-making.
• Attention to Detail: Ensuring data accuracy and integrity.
• Adaptability: Ability to adapt to changing requirements.
• Collaboration: Working effectively with team members and departments.
• Innovation: Bringing innovative solutions to improve processes.

Job Outputs:

Process

• Accumulate information to report on work progress and use for decision making purposes and the identification of improvement opportunities. (I)

• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks. (I)
• Attend to information requests received and send to the relevant department or external stakeholders to source information.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation. (I)
• Complete concise reports on the exchange of information subject at the request of the Competent Authority.
• Conform to SARS governance and the Exchange of Information Agreements.
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs. (I)
• Draft/compile, review and distribute relevant documentation regarding deliverables.
• Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems. (I)
• Ensure all activities are conducted within established organisational policies and exchange of information agreements.
• Ensure correspondence and information received from external and internal sources is verified and receive the necessary attention.
• Ensure that all information is treated in a confidential manner.
• Escalates risks via appropriate channels and to the correct person.
• Execute specialist input through investigation and opportunities within the product process including risk concern.
• Gather input from all parties and communicate progress on a periodic (weekly, monthly, quarterly and annually) basis.
• Identify and analyse type of information requested.
• Identify mission critical problems arising in the internal and external environment and take appropriate action. (I)
• Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change. (I)
• Maintain a thorough and up to date understanding of relevant internal and external data sources for creating comprehensive profiles.
• Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives. (I)
• Analysis, evaluation, interpretation and integration of requests for exchange of information in line with said Agreements.
• Evaluate information in order to report suspicious non-compliance (RSN system).
• Profiling of Taxpayer behaviour and execution of EOI requests.
• Follow-up, analysis and capturing of feedback related to exchange of information requests and deliverables.
• Participation in technical exchange forums with other jurisdictions to share best practice.