Job Description
- A winning team that operates on the foundation of a Vision, Values, Integrity, and Innovation. A team that is results-driven but embraces creativity. A supportive culture that encourages engagement and collaboration.
About you
You’ll fit in perfectly with our culture if you:
- Get energised by a fast-paced environment
- Cherish a good work-life balance
- Are adaptable and don’t mind a bit of chaos now and again
- Regard collaboration as an essential part of getting the job done
- Pride yourself as being a self-starter who doesn’t lack motivation
- Don’t need to be micromanaged
- Take feedback well and use it for self-improvement
- Welcome change and new ideas
- Value the importance of diversity
What you'll be doing
The overall management of the team of Outbound & Enterprise Sales Consultants, in order to pro-actively deliver on and achieve set and agreed sales targets, through the development and ‘mining’ of the ‘sales pipeline’ and ‘cold-calling’ on existing, new and potentially new merchants, earmarked in the Tier 1, 2 & enterprise markets
Management & control of the Outbound & Enterprise Sales environment in accordance with the related compliance, legislation, internal & external policies, scheme rules and procedures, to ensure that the sales, product and operational risks are managed, controlled and maintained
Profit & Revenue Management:
- Devise, implement and execute the agreed sales strategy and business plan
- Develop and manage budgets and forecasts, cost and income/revenue
- Structure and calculate positive revenue generated commercial deals/transactions
- Manage and ensure the team (including Administrative Support) achieve their agreed targets, through strategic, cross and up-selling initiatives and approaches
- Achieve, personal set and agreed sales targets, in order to improve bottom-line revenue
- Track, monitor and control the activities and performance of the sales consultants
- Ensure on-going strategic initiatives are continuously and correctly interpreted, evaluated and implemented in the maintenance and effectiveness of the Outbound Sales & Enterprise environment
Product Management:
- Have a clear, solid understanding of the organisation’s product, benefits and service offerings
- Present/provide the targeted/earmarked merchant base/sales pipeline with the correct and most suitable solution and/or benefit(s), in order to meet their e-Commerce needs and requirements
- Interpret merchant requirements and timeously address and resolve merchant queries
- Continuously share and present Product & Marketing with merchant requirements and needs
Process Management:
- Implement and maintain applicable company policies, procedures and guidelines to ensure the optimal functioning and target achievements of the Outbound & Enterprise Sales consultants and Administrative Support environment
- Ensure streamlined workflow of daily administrative and sales tasks
- Co-ordinate & consolidate regular and ad-hoc sales performance, management reporting and submission
- Focus on continuous improvement of manual processes and apply technology, wherever possible
People Management & Personal Development:
- Monitor and manage agreed deliverables, output and performance of the Sales Consultants & Administrative Support (sub-ordinates)
- Develop, promote and facilitate on-going training, cross-training and-up-skilling of the Outbound & Enterprise sales team – foster a climate of continuous learning
- Prepare and sign-off Personal Development Plans (PDP’s) and take ownership of own career development
- Conduct quarterly performance appraisals and apply disciplinary procedures, if and when required
- Manage team administration, i.e. leave requests, roster management, sales tasks and reporting
- Acknowledge and reward exceptional performance and target achievements
Stakeholder Management:
- Foster mutual beneficial relationship with internal and external stakeholders
- Engage with Marketing on leads, pipeline generation/improvement and marketing initiatives via the different and available medias
- Accompany and support Sales Consultants during existing and ‘new’ merchant visits
- Responsible for daily workflow, co-ordination and SLA management between the Outbound Sales & Enterprise team and stakeholders
Governance & Compliance:
- Review and update all Sales related documents/templates regularly
- Ensure that all sales related, including reputational risks are managed, adhered to and minimised
- Adhere to relative legislation and regulatory requirements
- Ensure related and applicable product and operational risks are maintained and controlled
- Stay abreast of Compliance requirements, Consumer Protection Act, AML, etc
What you'll need
- Grade 12 or equivalent (essential)
- Degree or Diploma in a Business Sales related field/environment (essential)
- 5 years Management, Supervision Sales, Relationship Management & Marketing experience
- 5 – 10 years in the e-Commerce & Payments industry, preferably with acquiring & issuing experience
- Strategic thinker, objective & deadline driven, understand sales & target dynamics
- Strong business acumen & Influence behaviour
- Enthusiasm, energy, drive & resilience
- Relationship Management, negotiation & networking skills
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