Senior Specialist: Campaign Management at Vodacom

Role Purpose
The Senior Specialist Campaign Management role based within Commercial Business Unit.
As the Campaign Manager, you are responsible for the planning, communication and monitoring of several telesales/ retail campaigns (inbound / outbound / retention) and drive business optimization forward. Together with Commercial Sales and Segment Marketing, you analyze and optimize the campaigns and thus ensure these result in a reduction of Churn

Your Responsibilities Will Include

• You are responsible for executing on campaigns that has an impact on reducing the CBU Postpay Churn and increasing saves within the Saves call centre
• You are responsible for the independent planning and execution of Telesales/ Retail campaigns in cooperation with Commercial Sales and Segment Marketing, with Telesales or Retail executing on these said campaigns
• You implement and optimize CRM strategies
• You are responsible for communication and coordination of planning with key interest groups (contact and channel strategy, offer tactics)
• You prepare weekly / monthly and quarterly performance reviews together with relevant internal and external stakeholders
• You engage with numerous stakeholders, e.g. Sales, marketing, product management, operations, finance, technology, legal and business partners

The Ideal Candidate For This Role Will Have

• A relevant degree with at least 3 to 5 years of professional experience
• Advanced knowledge in the area of call centre control / sales control (optional: digital sales control) and in-depth knowledge in the field of marketing / campaign management
• Advanced MS Office skills
• Very good conceptual skills, analytical and strategic thinking combined with very good communication skills
• Is a role model for best practices in Agile process execution, motivating other team members to do the same
• Ability to continue to monitor, learn, and implement industry best practices from the telesales community
• Natural "servant" leader, with strong ability to coach and develop others, an inherent entrepreneurial spirit, and focuses on ever-improving team dynamics and performance
• Viewed by the wider organization as an effective and consistent collaborator, influencer, and negotiator, able to highlight internal and external dependencies and break down complex blockers
• Excellent stakeholder management and communications skills, with the ability to inspire, influence, and update delivery teams and senior executives
• Excellent facilitation, organization, and problem-solving skills, helping the team manage conflicts, challenges, escalating only when team processes have failed
• Comfortable with ambiguity and working in fluid, fast-changing environments under pressure
• Good understanding of the business capability/user journey, wider organizational goals, and desired product business outcomes
• Understanding of both the current Telecommunications and digital services market and emerging business and technology trends
• Knowledge of Telesales technologies ensuring campaigns are executed with speed and quality

Closing date for Applications: 15 June 2020

The base location for this role is, Vodacom Campus, Midrand