• Posted: September 9, 2019
    Deadline: Not specified
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  • MultiChoice South Africa's activities involve the operation of Pay-Television and internet subscriber platforms. The MultiChoice South Africa group includes the digital satellite Pay-Television business ("DStv"), which has been in operation since 1995. Other businesses in the group are; M-Net (delivers thematic channels and exclusive content to DSt...
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    Senior Specialist : Customer Value Management Rewards & Loyalty

    • Analyze customer/product data to develop retention and uplift activities.
    •  Plan and deliver CVM campaigns and offers across the company encouraging customer retention and customer loyalty.
    •  Analyze and report on post-campaign performance and insights

    Loyalty and Rewards plan

    •  Develop and execute Customer Rewards and loyalty programs plan.
    •  Develop support and promotional tools to reach customers.
    •  Execute strategic and tactical plans, by forming and facilitating coordinated cross-functional teams to deliver cohesive, omni-channel loyalty campaigns
    •  Manage the campaign/offer process from designing optimised campaigns, briefing it to agencies, ensuring execution, securing rewards/incentives and reporting on overall performance.
    •  Acquire and manage a partner portfolio to derive shared value for business, partner and customer by identifying mutual opportunities

    Operational Management

    •  Drive reporting that tracks KPIs and business metrics on a regular basis to uncover actionable trends, insights and forecasts.
    •  Interact with pricing and operations as needed to ensure seamless execution of promotional offers
    •  Manage project timelines and deliverables to ensure that key project milestones are met, and that required teams are engaged as needed to maintain agreed upon project schedule
    •  Manage campaign and marketing calendar


    •  Diploma / Bachelor’s degree in Marketing, Business Management or related field


    •  Minimum of 3-5 years of experience working on performance marketing with a focus on user retention and rewards & loyalty
    •  Understanding of customer journey and lifecycles.
    •  Understanding of referral and loyalty programs

     Experience with reward campaign management

    • Technical Competencies (List the key technical competencies)
    •  Data management and insights
    •  Project management
    •  Attention to detail
    •  Stakeholder Management

    Behavioral Competencies (List the key behavioral competencies)

    •  Accountability
    •  Teamwork
    •  Interpersonal Support
    •  Perseverance
    •  Motivating
    •  Prioritisation
    •  Analytical Thinking

    Method of Application

    Interested and qualified? Go to MultiChoice on multichoice.taleo.net to apply
  • Send your application

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