Senior Specialist: FTTX Supplier Management at Vodacom

Role Purpose

• To manage the supplier interactions across the full delivery chain for FTTX orders, inclusive of both internal team interactions, such as with Terminals, and external supplier interactions ,i.e. 3rd party Fibre network Operators. 
• To design strategies and/or mechanisms/processes to:
• Continually improve delivery times on 3rd party networks for Vodacom orders,
• Ensure stock levels of FTTH devices are monitored and maintained and 
• Monitored and improve the customer experience within the Service Delivery journey.

Your responsibilities will include:

Supplier Management:

• Major focus is to improve delivery times on 3rd party networks for Vodacom orders
• To manage end to end the supplier interactions across the full delivery chain for FTTX orders
• Monthly target setting and trend monitoring per network provider.
• Conduct supplier performance review meetings to ensure progress against targets and work to remove blockers. 
• Identify, summarise and report back performance and blockers to Service Delivery EHOD.
• To ensure data integrity on all databases across which FTTX orders are delivered and monitored. 
• External supplier interactions (contractual and commercial), such as 3rd party Fibre Network Operators

Stock Management:

• Stock control: includes Critical path creation and maintenance on Device change overs.
• Ensuring stock levels of FTTH are monitored and maintained and that customer experience continually monitored and improved within the Service Delivery journey  

Reporting:

• Analyse all relevant data and be able to prepare the necessary presentation for key stakeholders 

Stakeholder Management:

• Represent Service Delivery in joint teams focused on improving delivery process and systems as well in new product launches or improvements. 

People Leadership:

• Ensure that effective people leadership is applied to successfully deliver against the job objectives in this role even though the staff report to other line managers/departments
• Live the values of the SPIRIT of Vodacom
   

The ideal candidate for this role will have:

• Matric essential and
• Relevant 3 year Degree or National Diploma essential
• T3/S4/N6 National Diploma
• 3 Technical Qualification  (e.g. engineering)  
• Minimum of 5 years proven experience in supplier and stock management experience essential
• Inclusive of a minimum of 2 years' people leaders  (essential)
• Experience in the Fixed Telecommunications field advantagous
• Project Management   
• Customer facing experience
• MS Office 
• Conflict Management
• People Management
• Supplier Management
• Stock Management
• Interpersonal skills
• Presentation skills

 
Closing date of Applications: 09 July 2021