Senior Store Manager -Meadowdale at adidas Group

PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:

• The Senior Store Manager will be responsible for the day-to-day management of the retail store. The job responsibilities include the co-ordination and recruitment, training and management of staff, receiving of stock, merchandising, stock loss prevention, controlling expenses and management of all areas of store operations.
• The Senior Store Manager is also responsible for establishing and maintaining excellent levels of customer service within the store. The incumbent must display sound problem solving and decision-making abilities and is an excellent manager of people with sound leadership skills.
• The store manager has an outstanding performance track record and can effectively lead others towards the achievement of specific business results.

KEY RESPONSIBILITIES: 

• Drive conversion to achieve an increase of minimum Iast price paid.
• Leverage NPS data to ensure premium service is top of mind
• Regular analysis on KPI's with recovery plans where required
• Control store controllable expenses in line with budget and create savings where possible
• Propose and drive recovery plans during underperforming situations through business analysis promotional activities or product injections
• Sharpen inventory management by regular stock analyses and communication with the Back of House team.
• Provide input on optimal product mix for your store by observing your consumer and marketplace and align with your District Manager to influence others, e.g. RBO, Planners
• Deliver consistent premium execution of visual merchandise standards in accordance with Adidas guidelines
• Drive timely execution of all monthly and seasonal promotional initiatives Drive timely delivery of permanent price changes
• Ensure stock refills are being done in such a way to always show a lull floor and a full overring of stock you have
• Place clear team focus on inventory management and planning through managing stock levels to drive revenue and increase turnover.
• Be aware and drive store learn awareness of sell though data and assortment gaps in order to communicate specific needs to the RBO team
• Drive more efficient process within store team e.g. reporting, x functional alignment
• Ensure accurate and on time reporting cross functionally
• Win at the decisive moment. Right product, right place. Right time.
• Ensure teams elevate service through usage of EMT training. NPS• REPS, Stock Hero. Heart of House holding store team accountable for service
• Standardize, maintain and ensure disciplines regarding in store communication Signage, communication board etc.1
• Align with the store construction team on improving maintenance program driven by store team
• Exploit local sporting moments. Drive connection through consumer events and product
• Deepen and leverage consumer knowledge insights to grow repeat business
• Master the Fundamentals (Build and extend foundational retail capabilities as well as empowering the team)
• Maximize PEX to hit payroll and DCC targets. Drive further involvement of WFM to ensure right people, right time, right place
• Operational Excellence: align with operations on all process improvements in the stores and ensure all teams compliance
• Ensure and deliver a Premium Experience for the value consumer through a tiered service model and hold your team accountable for execution by establishing a clear consumer focus
• Prioritize customer needs/interaction during daily duties
• Assess team resources and staffing needs accurately and proactively
• Compliance to Adidas Policies and Procedures. Adidas Practices and local labour laws
• Monitor and respond to maintenance concerns, ensuring all Health and Safety standards are met
• Identify and improve mystery shopper opportunities
• Improve and elevate alignment with store support functions for effective store support
• Be a positive influence
• Ensure effective x functional relationships and demonstrate appreciation for different functions and areas of business
• Actively contribute to achieving store objectives and provide inspired and clear leadership and strategic direction to the store team
• Openly share information and business results/findings as appropriate with peer group, employees and your direct manager; network and share best practices regularly
• Treat all team members with respect and dignity
• Take responsibility for management decisions by communicating and owning decisions
• Influence business partners (District Manager, VM. marketing, RBO etc.I
• Reframe problems into opportunities. Partner with DM to ensure premium employee experience and adhere to all policies and procedures
• Focus the team on your top priorities.
• Focus the energy and intelligence of the team on business goals.
• Demonstrate and teach leadership behaviors in the store environment, lead as a multiplier
• Effectively communicate Adidas strategies, store goals and initiatives to all team members
• Find ways to attract diverse talent to your team and build a solid talent pool. Acquire, develop and invest in the best talent
• Help others understand and use their own natural talents.
• Complete Mybest and training plans and ensure timely and quality performance discussions and follow-up
• Challenges your team to achieve higher levels of performance.
• Encourage and support employees' growth and development.
• Give people opportunities that grow their capabilities.
• Consistently make the right decisions, at the right time, given the situation.
• Place responsibility on solving problems with others.
• Invite ideas and welcome different perspectives to encourage debate of key initiatives.
• Foster an environment that accelerates positive change.
• Give others real ownership and then hold them accountable for results.
• Establish performance metrics and track results against them.
• Focus on improvements aligned with business strategy.
• Create an environment that makes employees want to perform their best.
• Create an environment of openness and creativity.
• Share credit and shine the spotlight on the work of others.
• Encourage people to experiment and take intelligent risks.
• Readily admit and share your own mistakes.
• Motivate and inspire people and ideas.
• Link the contribution of the team to our company's goal

KEY RELATIONSHIPS: 

• Consumers, Peers, Key Retail Support Functions i.e Marketing Activations, VM, Operations, Vendors and Supports Functions,

KNOWLEDGE, SKILLS AND ABILITIES:

• Strong ability to understand and use financial data to make decisions and influence outcomes
• Ability to use critical thinking and creative ways to solve problems
• Ability to make recommendations that effectively resolve problems by using judgment that is consistent with standards, practices, policies, and procedures
• Strong leadership, interpersonal and communication skills
• Strong ability to collaborate and influence across different levels and departments
• Thrives under ambiguity; open to change and act as advocate for the ‘new’
• Open to feedback; able to keep composure in stressful situations
• Passion for adidas brand and for sport
• Proficient with MS applications (Outlook, Excel, Word, PowerPoint) and other computer software (Internet, POS Systems, etc)

REQUISITE EDUCATION AND EXPERIENCE:

• Minimum 10 years of relevant market experience
• Matric Certification
• Leadership role in a branded organisation (creating a brand experience)
• Successful leadership of a team (50 people +)
• Geographical mobility
• Advanced numeracy, literacy and strong communication skills