Regional Manager: Customer Services (73645) at Ntice Sourcing Solutions

Job Description

• An exciting leadership opportunity awaits an accomplished supply chain professional in KwaZulu-Natal, ready to drive operational excellence, elevate customer satisfaction and lead high-performing teams within a fast-paced manufacturing environment
• A leading FMCG manufacturer is seeking a dynamic, commercially minded Regional Manager: Customer Services to oversee regional customer service, warehousing, distribution and fleet operations. This pivotal role offers the opportunity to influence service delivery, optimise operational costs, strengthen customer and supplier relationships, and build a culture of accountability, efficiency and continuous improvement
• Reporting to the Regional Executive: Supply Chain, the successful candidate will play a key role in ensuring seamless operations, maintaining high-quality standards and achieving exceptional customer service performance

KEY PERFORMANCE AREAS

• Ensure effective fleet management in line with RTQS and RTMS requirements, including preparing well-motivated business cases for commercial fleet purchases, managing the regional forklift fleet and overseeing employees
• Ensure the quality and accuracy of all products delivered to customers
• Lead and manage the internal sales team, driving excellent customer service and efficient order management
• Oversee raw materials warehouses and teams, ensuring operational standards are consistently maintained
• Maintain excellent housekeeping standards across all departments, including the yard and offices
• Ensure accurate weekly and monthly stocktakes, with all variances investigated and reported to the Regional Executive
• Investigate customer returns, delivery failures and incomplete loads, ensuring effective corrective action, clear communication and proper resolution
• Build and maintain strong relationships with internal and external suppliers, customers and stakeholders
• Develop and motivate annual capital expenditure (CAPEX), raw materials and distribution budgets, ensuring expenditure remains within approved budget parameters
• Implement effective systems to monitor, control and reduce operating costs
• Promote positive employee morale, engagement and a culture of accountability and performance
• Report monthly benchmarks covering key logistics ratios and operating costs to the Regional Executive
• Drive a 99% service delivery target and prioritise customer satisfaction across the team
• Foster strong inter-branch and cross-functional relationships, working collaboratively to resolve challenges and improve service delivery
• Ensure compliance with FSSC, ISO and other applicable standards, integrating these requirements into daily operations and team performance indicators

MINIMUM REQUIREMENTS AND COMPETENCIES

The ideal candidate will meet the following requirements:

• A relevant degree in Supply Chain Management is essential
• At least 10 years' experience in warehousing, distribution and/or transport, including a minimum of five years in a management role
• Strong computer literacy, particularly MS