Senior Systems Administrator - Department of Enrolment and Student Administration at University of Pretoria/Universiteit van Pretoria

RESPONSIBILITIES:

The successful candidate’s responsibilities will include, but are not limited to:

User Support: 

• Provide end user support to systems enquiries;
• Provide detailed guidance to end users, as well as provide navigation through the systems;
• Troubleshooting and problem identification of issues pertaining student systems, and escalating issues raised that cannot be resolved by the relevant stakeholders;
• Escalate unresolved matters, as per policies and procedures;
• Liaise with external service providers to resolve system issues;
• Participate in testing of new developments in Quality Assurance (QA) environment to ensure changes/new development have been implemented;
• Implement change management process for all systems, and ensure communication of changes to the relevant stakeholders;
• Monitor systems and report risks (bugs in system) and take corrective action;
• Understand the Senate approvals for students in relation to student admission, movement to graduation, and Alumni;
• Ensure adherence to the service level agreement (SLA);
• Consult with prospective and registered students;
• Provide password and portal support;
• Develop training content and manuals;
• Coordinate and facilitate training;

System Administration: 

• Complete administration, maintenance and support of internal system functionality;  
• Check systems functions daily and follow up on failed processes;
• Manage downloads of data if and when required;
• Trace problem/s of DESA systems and self-service (study and financial assistance, registrations, back-office functions), providing demonstrations on YouTube where required;
• Attend to enquiries from end users, including support across all systems;
• Liaise with relevant stakeholders to determine effective functioning of systems, applications, assistance and enquiries; etc.;
• Provide input into system enhancements and process improvements and innovations to improve productivity;
• Compile and submit reports as required;
• Liaise with auditors and supply full scale information from the system;
• Extract statistical information for relevant stakeholders as required;

Project Administration: 

• Participate in projects relating to system enhancements;
• Complete investigations as part of the project team;
• Provide input on specifications for system configurations;
• Complete documentation and administration for project.

MINIMUM REQUIREMENTS:

• A relevant Bachelor’s degree;
• OR
• A relevant National 3-year Diploma; WITH
• A total of five years’ experience in:
• Faculty/student administration, and administrative experience at a tertiary institution;
• Testing and change management technical implementation;
• PeopleSoft: fundamental principles, academic structures, student records, processing of marks, postgraduate processes, and registration.

REQUIRED COMPETENCIES (SKILLS, KNOWLEDGE AND BEHAVIOURAL ATTRIBUTES):

Knowledge on:

• IT infrastructure and user support;
• Document design;
• Meeting management;
• The University’s and the faculties’ structure and culture;
• The University’s corporate branding and image;
• The University’s general rules and regulations;
• Time and task management;