Senior Technical Analyst at Hire Resolve

Job Description

Hire Resolve, a leader in global recruitment solutions, is thrilled to announce an exciting opportunity with one of our esteemed clients—a leading technology company. We are actively seeking a highly skilled and experienced Senior Technical Analyst to join their dynamic team. This role offers the chance to work on cutting-edge projects in an innovative environment, with a focus on driving strategic technical initiatives and fostering growth.

If you are passionate about technology and eager to contribute to a forward-thinking organization, we invite you to apply for this pivotal role.

Responsibilities:

• Assess, align, process, and follow through on all specified customer Revenue Assurance activities.
• Manage Case Manager roles and responsibilities concerning Revenue Assurance.
• Effectively manage identified revenue leakage areas, assist the business in closing these areas, recover revenue loss, and eliminate future leakage by implementing best practice controls.
• Ensure consistent management of various control points to ensure effective implementation, execution, and operation within different business structures.
• Identify and define process requirements necessary to control and resolve revenue leakage/opportunities.
• Perform control of all revenue streams to guarantee timely, complete, and correct charging of the services provided, including reconciliations related to various billing platforms, switch data, and customer databases.
• Perform data analysis of Revenue Assurance controls, quantify, and communicate the impact/risk of issues.
• Validate the accuracy and completeness of data from all source systems, and identify exceptions, issues, and incidents.
• Perform root cause analysis of identified issues to find the exact cause of mismatches and drive resolution cross-functionally within the business.
• Ensure cross-departmental coordination of RA activities and prompt escalation of incidents.
• Analyze and follow up on RA incidents until resolution and define measures to prevent such error scenarios in the future.
• Monitor all revenue streams, identify weak process areas that may lead to leakage, and propose revenue maximization strategies.
• Prepare presentation material denoting trending, key indicators, and performance that impact revenue leakages.
• Perform extensive data extraction, manipulation, and analysis of source data and Assurance controls.
• Analyze data models and identify high-risk areas and gaps.
• Work with IT Data Enablement teams to build data models.
• Develop scripts to support reporting requirements, reconciliations, and investigations.
• Document and present analysis findings/outcomes.
• Monitor and correct data incongruences that could impact the quality and accuracy of billing and reporting processes.
• Support the DevOps teams in the automation of solutions and underlying assurance controls.
• Provide guidance and technical direction to team members where necessary.
• Provide input to the business requirements for the design of solutions.

Requirements:

• Postgraduate qualification in finance or IT-related field (essential)
• Minimum of 5 years of relevant experience
• Knowledge and understanding of telecommunications business operations and in-depth technical (network & systems) capabilities
• Advanced SQL certification and experience
• Knowledge and experience of RA / BA operations with a telecom operator
• Experience in financial and/or operational auditing/investigations methodologies and tools
• Experience in business process analysis, modeling, and re-engineering
• Knowledge of IT or system audit and data analysis experience
• Experience with Siebel and other SRM-related systems
• Process analysis
• Process architecture design
• Process measurement
• Process simulation
• SQL coding and scripting
• Process quality checking against process standards
• Proven business process/analysis skills