Senior Technical Specialist at Helderberg Personnel

• The ideal candidate will have 3-5 years’ experience with Windows 10, Windows 7/8 and MS Office 2003-2016 and the necessary A+, N+ and MCITP / MCTS / MCSA qualifications as well as a valid license and own vehicle.

Position Summary and Primary Objectives

• The Junior Technical Specialist role is to provide a single point of contact for end users to receive support within the organizations computing environment.
• The Senior Technical Specialist will also troubleshoot problematic areas using either one of the following ways; via telephone, email or remote support.

Main Duties / Key Accountabilities

• Assist with the installation, configuration and on-going usability of desktop computers, peripheral equipment and software.
• The position responsibility requires independent analyses, communication and problem solving.
• Work is performed with little supervision and requires initiative and judgment.
• To Progress/close incidents to satisfactory conclusion on the incident system.
• Works with vendor support contacts to resolve technical problems.
• Ensure Desktop computers interconnect seamlessly with diverse systems.
• Work with procurement staff to purchase hardware and software.
• Other Duties as required.

Requirements:

Qualifying Experience

• 3 - 5 years’ experience with Windows 10, Windows 7/8 and MS Office 2003-2016.
• Experience supporting MacOS
• Configuring Microsoft Office applications/Basic troubleshooting in Word, Excel, and Outlook etc.
• Microsoft Office 365 experience with Outlook, OneDrive, Skype for business and SharePoint.
• Experience troubleshooting hardware issues and replacing hardware on both desktops and laptop computers.
• Experience installing/uninstalling software, patches, updates on Desktops and Laptops.
• Knowledge of networking hardware, cable, Wi-Fi, fibre, switches, routers, access points.
• Knowledge of WAN technology 3G, Diginet, ADSL, Satellite, etc.
• Knowledge of TCP/IP networks, troubleshooting, diagnostics, VPN troubleshooting, routing.
• Knowledge of printers: installing of network/USB printers, configuring scanning, sharing, physical setup and troubleshooting.
• Knowledge regarding, routers (logging into a router. basic configuration)
• Knowledge of anti-virus and virus removal.
• Correct loading & reloading procedures of computers, restoring of data, loading of drivers & software.
• Customer Service experience.

 Education and Training

• Grade 12
• A+
• N+
• MCITP/MCTS/MCSA
• Other IT related certifications may be presented

Personal Attributes and Skills Required 

• Ability to work without supervision.
• Good communication skills
• Show Initiative.
• Ability to multi task.
• Good at problem solving.
• Customer Service / Customer relations.
• Ability to work in a team and support team members.
• Rise to the occasion when presented.
• Own car and valid drivers license.

Closing date:  2026-05-08