Senior Technology Specialist (Business Systems) at The Heineken Company

Purpose

The Senior Technology Specialist (Business Systems) will be responsible for the specifications relevant for development, implementation, and maintenance of on premise and cloud solutions, ensuring their effective integration with other systems and alignment with the organization's strategic goals. This role will work closely with functional leaders, organizational units, and subject matter experts to identify, develop and deploy new business processes. Responsible for the execution of the day-to-day configuration, advanced support, maintenance and improvement of the relevant applications/modules.

Key Responsibilities

• Ensure solution enhancement and continuous improvement in area(s) of responsibility.
• Investigation, design and implementation of appropriate solutions and configuring according to organisation’s strategic goals.
• Analysis and understanding of existing customised application configuration and development.
• Integration investigation, configuration and specification to on Premise and Cloud Solutions.
• Perform 3rd and 4th Line User Support where applicable.
• Production defect management and drive to solution
• Complete regular internal system audits and prepare for upgrades
• Knowledge of business operations are maintained in order to ensure solution development is in alignment with business objectives, best practise and global standards
• Assist Process & Solution Analysts to identify process improvement opportunities through the use of existing or future technologies.
• Work closely with developers to develop appropriate application enhancements where applicable
• Collaborate with cross-functional teams, including process & solution analysts, project managers, developers, to define and deliver technical projects related to relevant applications.
• Ad hoc management of projects related to business systems, including defining project scope, timelines, and deliverables, and ensuring successful project delivery.
• Perform detail application configuration and documentation.
• Prepare functional specifications for application development.
• Quality assures application configuration and development.
• Play key role in multiple concurrent projects.
• Testing configured solutions and designs.
• Handover to Support and Training teams.
• Training of applicable area where advanced training required.
• Ensure compliance with relevant policies, regulations, and industry standards in the development and implementation.
• Conduct research and analysis on emerging technologies and industry trends to identify opportunities for innovation and improvement.
• Intimate knowledge of relevant application Vendor Roadmaps
• Assist with 3rd party vendor SLA management where relevant

Education and Experience

• Relevant post matric qualification (e.g. Btech Finance, BComm, BSc, BEng, MSc, BCa, MCa)
• Minimum of 7 years solid relevant Module/Application experience including:
• Module Integration and non-SAP Integration essential
• API and Apigee knowledge advantageous
• Excellent verbal and written communication skills
• Strong presence and ability to interact with all levels of users and management
• Mentors team/support members in technology and delivery of applications
• Successful teamwork experience and demonstrated leadership abilities are required
• Proven ability to transfer knowledge and stay aware of current trends and technical advancements in area(s) of expertise
• S/4 HANA experience advantageous or the ability to advise on future S/4 HANA functionality for applicable module(s) where SAP is assigned application.
• A strong track record of professional success
• SAP Certification advantageous
• Exposure to Agile/DevOps working environment advantageous
• Detailed configuration and development experience in relevant modules/applications.
• Ability to work under pressure.
• Strong data management abilities
• Valid driver’s licence.