Senior Technology Specialist (Martech) at The Heineken Company

Purpose of the job

The purpose of the Senior Technology Specialist (Process and Solution) is to serve as the ICT interface with Functional Business Units, focusing on digital transformation, optimising processes, solution discovery, project management and relationship management.   

Key Responsiblilities

• Advisor to Functional business units with regards to digital transformation and technology transformation  and as such key in digital transformation drive.
• Detailed understanding of business function strategies and processes to provide new capabilities that will address transformation and optimisation requirements. Interaction with functional divisions to identify business process system support and improvement opportunities through the use of existing or new technologies.
• Perform process and functional design to effectively support, optimise and transform business processes   and models
• Post implementation reviews to confirm optimal enablement
• Manage any process change requirements with the delivery teams
• Assist ICT Enterprise Architect to design, develop and maintain an architectural view for relevant functions
• Continuous assessment of existing systems, identifying weaknesses and opportunities to improve service delivery
• Close interaction with the Architecture and Delivery teams to exploit agile release cycles
• Participate in project prioritisation forums
• Project Manage ICT-related projects in the assigned area of responsibility where not managed by central Scrum team.
• Communicate ICT project progress to business functions and stakeholders
• Closely work with D&A team to input analytics opportunities.
• Document business processes based on Heineken standards
• Research new technology and investigate the potential application thereof
• Deep understanding existing standard and customised system configuration and development
• Input into support strategies for solutions
• Key participant in relevant solution vendor review and SLA interactions.
• Involvement in industry and solution forums and build relevant networks

Experience and Education  

• Relevant bachelor's degree backed by credible experience in information systems and technology management
• Minimum of 5 years of Business Analyst and or Solution Architecture experience with preference given to FMCG and manufacturing experience.
• Proven Tier 1 ERP and business intelligence experience
• Proven Cloud application experience
• Proven business process engineering and notation skills
• Independent influencer with the ability to implement change
• Exposure to Solution Architecture principles
• Proven project management with a preference to Agile methodologies and change management skills
• Excellent people and conflict management, leadership and facilitation skills
• Very comfortable with fluent structures and reporting
• Very strong analytical abilities
• Excellent verbal/written communication skills at all levels
• People management, leadership and facilitation skills
• Goal-orientated team player
• Ability to work under pressure and on several initiatives concurrently