Senior Trainer Kwa-Zulu Natal at Coffee Importers and Roasters Organisation (CIRO)

Job Specification:

Key Performance Areas:

Maintain standards and create barista training across all modules for both internal and external customers

• Work closely with National customer service manager to improve and update training material
• Ensure train the trainer is conducted monthly with Junior Trainers and Trainers within the region
• Regular visits to customers to follow up on training done and conduct site audits and additional training when needed
• Plan and conduct training for internal staff and management
• Maintain and manage training budget as per guidelines set out by National customer service manager

Event planning and execution through delegation

• Effective management of trainers and BUPs for event and tastings
• Sign off on stock and equipment needed for events
• Cost management of stock and overtime

Effectively moderate assessments done on trainees

• Ensure Trainers conduct all assessments with integrity as per guidelines set out
• Regularly check the assessments done
• Update assessments working closely with National Customer service manager
• Keep a documented record of all training conducted

Work closely with the sales consultants for CIRO’s customers – specific needs in training and events

• Weekly meetings with sales team and KAMs on feedback and planning of customer training
• Know and understand the needs of customers and how to train on the required products effectively
• Train consultants on new products and equipment
• Make suggestions on possible menu development and ideas
• Plan and manage events and customer tastings

Manage and maintain training centre and equipment Junior trainer, Trainer and BUP (barista upliftment program)

• Daily cleaning and maintenance on all equipment
• Weekly count of all equipment, crockery and stock
• Order and manage stock requirements for training and events
• Timeous reporting of any breakdowns or issues within the training centre
• Daily cleaning and maintaining of training centre
• Effectively develop and manager direct reports

Driving Training Income

• Ensuring invoices for training are issued and paid, driving growth and meeting training budget requirements 

Qualifications and Experience

• Matric
• Degree or Diploma in Hospitality / Coffee / Management
• Certified A S T or Coffee Diploma
• 5 to 10 years’ experience within a leadership / management role within the coffee Industry
• Proven experience in Barista competitions
• 5 years plus in barista training or management

Other requirements

• Must have had the Covid-19 vaccination

Knowledge:

• Proficient in MS office
• Knowledgeable on coffee
• Knowledgeable on coffee menu and products
• Maintain training centre
• Manage BUP and trainers
• Dynamic presentation skills, ability to create training material
• Understands the origin of coffee, preparation from espresso machines, FABS and alternative brewing methods, qualified AST, technical skills and capabilities
• Maintain relationships with KAMs, able to demonstrate the different products and offering to customers as well creation of new drinks
• Manage BUP and trainers in effectively running training centre
• Through delegation, training and leadership

Competencies:

• Thinking Analytically
• Continuously Improving
• Meeting Deadlines
• Attention to Detail
• Planning & Organising
• Maintaining Productivity
• Strong admin skills