Service Administrator & Coordinator at GEA Group

Your responsibilities and tasks:

• Processing Service Calls
• Ensure WIP is up to date – only actual WIP on your name.
• Open Service call numbers for Breakdowns, Planned Work and Day to day.
• Load lines and create picking lists.
• Follow up on spares delivery.
• Keep Service Supervisor & client up to date with spares deliveries.
• Check spares with FSE.
• Liaise with Service Supervisor and assist in planning work schedule and inform clients.
• Liaise with Service Supervisor and arrange for sub-contractors to go to site.
• Load labour costs (Wage uploads)
• Liaise with Service Supervisor’s and FSE’s, if the job has been completed and if additional spares are required.
• Ensure all costs are on the call.
• Cost call / Ensure that correct Margin is obtained.
• Forward all supporting documents to Service Supervisors / Heads of Service and ensure transaction service call is signed off.
• Create pro-forma and have it signed off and forward to customer.
• Invoice when Order Number is received from customer.

Change to Close Status

• Depending on call type – Create batch and ensure that Batch is received timeously.
• Upload all supporting documents to Service Team’s Folder

Debtors:

• Assist Debtors Department with following up of overdue accounts.
• Resolving queries on accounts where necessary in conjunction with Debtors Controller.
• Manage Relationship with Finance and Customer

Your profile and qualifications:

• The successful candidate must have Matric.
• Candidate should have at least 2-3 years’ experience in a similar administrative/call centre/customer service role.
• Be Computer literate, experienced in MS Excel, Word and Outlook.
• A good working knowledge of the business / service administration processes, excellent communication skills (both verbally and writing) and an understanding of the service business.
• Must have a valid driver’s license.