Service Administrator at Vision Elevators

Company Description

• A local and nationally represented company specializing in the supply, installation and maintenance of products for the vertical lifting industry is looking for a Service Administrator to join our team in JHB.

Job Description

• Ensure Service Coordination and administration in relevant Branch 
• Ensure open communication with service technicians and assist where necessary
• Ensure prompt logging and dispatching of all calls to technicians
• Update Whatsapp Groups and follow up on ETA’s and keep open communication with all clients 
• Ensure all calls dispatched the previous day is closed off and reports have been submitted) - Refer to SAP Alert o/s Calls report
• Ensure the scheduling of service, callouts, and repairs with technicians
• Client liaison - ensure all client needs are met, escalate if you cannot resolve the issue (Tanya to assist OR management)
• Ensuring technicians reports and requisitions are submitted timeously 
• Arrangements/Appointments made between techs and clients (where applicable)
• Quotations - Repairs, Standby and Annex repairs - Local admin and procurement to provide ALL necessary information, (pricing, parts availability, ETA)  for all parts needed in order to quote clients
• Service Files/Record Books for handover (Thinner files to be used)
• Ensure to all Subcontractors closing of service reports as well as callbacks
• Ensure all Sub Contractors Invoicing is submitted for Invoicing
• Email monthly services, callout, and repair reports to clients when requested
• Ensure a hard copy is placed on-site monthly - Technicians reports
• Service Files/Record Books for handover Units
• Ensure a hard copy is placed on-site monthly - Technicians reports
• Monthly Vision callback reports to clients as per client request 
• Housekeeping/Filing 
• Back-up to reception when needed

Annex B Reporting: 

• Annexure B Due - request quotes from Inspectors and send Annex Quotes to clients for there approval 
• Annex B inspections - Upon client approvals, arrange onsite inspections dates with client and Inspector and get PO to the inspector 
• Annex B Reports received from Inspectors - Load items on SAP and dispatch to technicians. Update SAP CEC with the new date and get Inspector to issue a tax invoice
• Follow up with technicians on the progress of these items to be completed within 60days
• Ensure Annex CR reports are laminated and given to technician to place onsite
• Ensure the Items Completion submittals is send to inspectors before the 60days lapsed 

Qualifications

• Matric
• Diploma in Administration would be an advantage