Service Centre Consultant at Al Baraka Bank South Africa

MAINFUNCTIONS OF THE JOB INCLUDE:

Client Engagement

• Enhances the client experience by providing exceptionally high services, by acting as the first point of contact between clients and the bank.
• Requires strong interpersonal and communication skills to communicate with clients on all levels whilst developing trusting relationships.
• Working knowledge of branch enquiry functions and processes.
• Excellent knowledge of products and services offered by the bank.
• Excellent knowledge of bank’s core systems and applications.
• Ensures clients feels welcomed while always maintaining company culture and professionalism.
• Showcase a willingness to exceed expectations.
• Good at relating to the public and team members, having empathy, with abilities to teach, influence or persuade.
• Attend events as representative in the region when required to network and build relationships when required.

Technical Support

• Lead with a ‘tech first’ mindset.
• Technical support (level 1) to our clients while exhibiting extraordinary patience, with excellent conversation skills.
• Excellent working knowledge of the bank’s mobile banking app and other digital interfaces.

Office Management

• Opening and close the office timeously.
• Ensures a backup Service Concierge is notified timeously due to planned or unplanned leave.
• Ensure that the ATM services are managed which will include Fidelity Services and balancing.
• Manage all payments that are related to the office.
• Report any anomalies to the relevant Head Office Division (Devices or equipment not working/ATM out of service/furniture or fixtures broken).

Redirection of Services

• Ensures you have a strong knowledge of sales teams, support structures and communication channels.
• Identify the needs of the client and direct them to an available staff from the sales, support or online applications.

Requirements

QUALIFICATIONS

• Management or certification in Banking.

PREFERRED EXPERIENCE

• 3 - 4 years in Banking industry with working knowledge of the enquiries function
• 2 – 3 years in a customer centric position