Service Centre Manager | Auto Pedigree | Germiston at Motus Holdings Limited

Specific Role Responsibilities

• Improve the quality of customer service and retention by enhanced facilities, improved technical skills and current marketing methods
• Ensure high standards of quality workmanship
• Maintain effective control of expenses in line with budget objectives by monthly examination of management accounts
• In conjunction with the achievement of labour efficiency targets, maintain workshop productivity records to monitor the effective use of labour
• Ensure all workshop equipment is maintained as per requirements
• Monitor all training requirements to provide satisfactory levels of skill, job satisfaction and cost-effective development of key personnel
• Establish adequate safety and security procedures to protect property and company personnel
• Ensure adequate maintenance of tools, equipment and other materials
• Maintain good liaison with all other departmental managers
• Resolving of customer complaints, as and when required
• Plan, initiate and promote sales campaigns
• Ensure the most effective use of resources.

Qualifications and Experience

Minimum Experience

• 3 years’ experience in a similar environment, of which at least 1 year in a leadership position.

Minimum Qualification

• Grade 12
• Marketing / Sales Qualification

Minimum Requirements

• Code 8 driver’s license
• Thorough understanding of Dealership Aftersales functions.
• MS Office with intermediate level Excel skills as minimum.
• Knowledge of the area’s most spoken languages an advantage.