Service Consultant at Discovery Limited

Key Purpose

• To ensure quality service delivery to all stakeholders while adhering to Discovery's SLA.

Key Outputs
The successful candidate for this position will be responsible for but not limited to:

• Providing product information and handling financial queries
• Answering inbound calls timeously
• Dealing with all queries through to resolution
• Maintaining accurate details of all queries
• Actively displaying the Discovery Service Standards
• Dealing with all queries through to resolution
• Administration functions
• Policy changes to the product
• Working on Discovery Systems

Key attributes and skills

• Self motivated and pro-active
• Team player
• Assertiveness and the ability to adapt to change
• Able to prioritise and work under pressure
• Very organised, positive, and service orientated
• Professional at all times
• Attention to detail
• Use listening skills to identify problems
• Receptive to clients complaints and queries

Qualifications & Experience

• Matric
• A tertiary education (preferably a Degree or Diploma), or in the process of completing a tertiary education
• Minimum 1 years call centre experience
• Excellent communication skills
• Proficiency in English
• MS Office
• FAIS accreditation highly advantageous