Service Consultant - HP Talentpool at Discovery Limited

Job Purpose
To deliver world class service to all Discovery Health Members, Providers, Employer groups, and Brokers by supporting and fully resolving their queries through various channels, primarily over the telephone.

Principal Accountabilities

• Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved
• Servicing our members in a customer centric way to ensure that we live by our service principles
• Keeping up to date with product changes to ensure that all key stakeholders are accurately serviced
• Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
• Achieving and exceeding key performance metrics relating to service delivery

 

Competencies

• Learning and Researching (Nimble Learning)
• Analysing (Managing Complexity)
• Following instruction and procedures (Self-development)
• Presenting and communicating information (Communicating effectively)
• Delivering results and meeting customer expectations (Customer focus)
• Deciding and initiating action (Decision Quality)
• Working with people (Collaborating)
• Writing and reporting (Communicating effectively)

 

Education, Skills, Knowledge And Experience

• Matric with Mathematics or Accounting
• Having a achieved a minimum of 50% In English in Matric
• At least 12 months working experience in a customer services environment