Service Operations Team Leader at Siemens

Role Headline

• Coordinates all Service operations and delivery activities and controls the execution. Implements rules and regulations and leads Service operations and delivery teams of professionals

Responsibilities of the Role

• Implements internal rules and regulation.
• Ensures adherence to defined guidelines, processes, and procedures.
• Acts as first level escalation instance.
• Provides suitable work environment and implements people management processes.
• Coordinates Service operations and delivery activities and controls the execution according to the organizational guidelines.
• Leads and/or coordinates a group of dedicated qualified professionals locally to achieve the targets set.
• Prioritizes and assigns tasks to the team members and checks progress of agreed transactions and workflows to ensure timely completion.
• Responds to operations related enquiries, as an escalation point of contact.
• Reports accurately and timely to accountable management.
• Oversees and manages dedicated administrative support operations and processes with an assigned team (technical, sales support/administration, inside sales or e-commerce).
• Prioritizes and assigns tasks to team members and monitors progress to ensure timely completion.

Qualifications And Experience

• Relevant Diploma/Degree in general management, Supply chain Management
• At least 3 years’ experience in management of people, process, and technology.
• Good organizational and effective team leadership skills.
• Experience in coaching and mentoring teams daily

Attributes and skills

• Connect easily with people
• Able to think creatively and apply new ideas to overcome objections and barriers
• Highly organized and can manage people
• In-depth knowledge of performance metrics
• Able to work comfortably in a fast-paced environment
• Interpersonal skills i.e., people skills, communication skills, phone skills, confident to speak to customers, proactive self-learner, team player, good work ethic, problem solving skills