Hot Jobs at Momentum

Role Purpose    

• Resolving product related queries and accurately processing information in response to requests about the Momentum product offering received from clients.

Requirements    

Experience and Qualifications

• Grade 12 (Matric) with Mathematics 
• Completed or studying towards a degree or diploma (preferred)
• 1-2 Years Call Centre experience of customer service principles and practices 
• We're looking for someone with
• A passion for service
• Enjoys interacting with clients and intermediaries 
• Takes accountability for own development.

Duties & Responsibilities    

• Responsibilities and work outputs
• Engage with clients and intermediaries in a professional and client centric manner in order to evaluate and 
• resolve their query.
• Provide clients and intermediaries with the relevant information and documentation as required in line 
• with policy guidelines and within Service Level Agreements to provide incredible client service.
• Adhere to compliance requirements in the service process in line with legislative requirements and serve 
• our clients and intermediaries fairly and in line with our Values.
• Identify and report process and system failures, suggest enhancements to improve client experience.
• Provide authoritative expertise to clients and stakeholders to creating a positive and lasting client 
• experience.
• Live the MMI values namely: Accountability, Diversity, Excellence, Integrity, Innovation and Teamwork

Competencies    

• Writing & Reporting
• Presenting & Communicating Information
• Analysing
• Adhering to principles and values
• Adapting and responding to change
• Deciding & initiating action
• Persuading & influencing
• Following instructions & procedures
• Delivering results & meeting customer expectations 

Closing Date: 17th, May 2022