Service Specialist - Secunda at AECI Limited

Job Description    

• Participate in on-site activities such as sample collection, analysis and the compilation of weekly service and monthly reports.
• Effectively oversee monthly chemical orders, ensuring product delivery while maintaining optimal on-site stock levels and ensuring proper treatment of all systems.
• Optimize all chemical-treated systems, ensuring satisfactory margins are maintained on-site.
• Conduct site servicing, including equipment control, calibration, dosing pump management, and monitoring water chemistry.
• Promote the growth of accounts in the designated area and prioritize customer satisfaction.
• Develop and implement effective sales strategies to achieve or exceed sales targets and prepare regular reports on sales performance and forecasts.
• Collaborate cross-functionally to create comprehensive plans for client acquisition and retention.
• Supervise and ensure the correct and safe execution of work by on-site personnel, including operators, technicians, and the site supervisor.
• Adhere to AECI standards for housekeeping and safety on sites at all times.
• Strict adherence to safety rules, ensuring the presence of risk assessments and safe work procedures.
• Participate in monthly/quarterly review meetings with key site management personnel.
• Collaborate with technical teams to address customer inquiries and provide effective solutions.
• Develop quarterly and yearly budgets for all assigned accounts.
• Collaborate in implementing periodic price increases across all accounts.
• Monitor and facilitate timely payments for all accounts, following up to prevent account blockages.
• Foster and maintain a positive work environment.

Qualifications & Experience    

• Matric (Science and Maths)
• National Diploma in Chemistry, Chemical Engineering, or related field
• Proven experience in sales, preferably in the Chemical Water Treatment Industry
• Proficiency in sales strategies, managing client relationships, and employing techniques to attain sales targets.
• Proficiency in Excel/Word/PowerPoint
• Valid Driver’s License