Service Supervisor - Port Elizabeth at GEA Group

Your responsibilities and tasks:

• Sale of service work across all Product Groups - Identify new clients (3rd Party) and optimize business from existing customer base by identifying service opportunities and leads and communicate it to the responsible GEA personnel;
• Performing and Executing of Service Work and Service Projects to the highest standards and levels of quality;
• Customer relations development;
• Managing/documenting service project and contracting opportunities with key and new clients;
• Marketing of our brand and business;
• Service Administration - Finance
• Improvement of the EBIT margin in service;
• Ensure that the budgeted monthly turnover is exceeded;
• Check and sign service costing prior to invoicing if Service Branch Manager not available;
• Debtors - resolve technical invoice queries/disputes;
• Manage operational input IMAX 6 – Call Status.
• Planning and scheduling of work together with Service Branch Manager and Service Supervisors, Administrators & Coordinators and Branch Controllers;
• Arranging Field Service Engineers daily work;
• Accurate time keeping of all work performed (signed timesheets submitted daily and approved);
• Managing Work in Progress and ensuring jobs are completed within quoted timeframes or as per agreement with customer;
• Liaising with the Service Branch Manager and Service Supervisors, Administrators & Coordinators and Branch Controllers and/or customer on progress of work;
• Monitoring efficiencies of staff;
• Taking after-hour service and breakdown calls, co-ordinating with Field Service Engineer and liaising with customers on progress of work;
• Quality of workmanship;
• Monitoring and controlling of N/A;
• Providing high level or 1st Level Technical support and technical direction to service personnel;
• Identify training needs for FSE’s;
• Ensure that service vehicles are serviced and maintained;
• Ensure that proper safety procedures (use of safety equipment) are adhered to on site as per GEA QHSE and local law requirements;
• Ensure all personnel are equipped with safety equipment (PPE) and documentation is up to date;
• Be professional in their dealings and communication with the customer;

Your profile and qualifications:

• Seasoned artisan/FSE with a minimum work experience of 5 years within our Industry.
• Read and understand basic schematics and diagrams in his/her relevant field of expertise.
• Knowledge of the Health and Safety acts and legal requirements pertaining to the industry and preferably have completed Health & Safety training courses.