Skills Development Intern at Momentum Metropolitan Holdings Limited

Role Purpose    

• Provide logistical and administrative support to ensure delivery of learning interventions aligned with business priorities.

Requirements    

Qualification

• Valid Matric Certificate.
• Completed a Bachelor's Degree or 3 year National Diploma in:Human Resources, Industrial Psychology, Learning and Development.
• Should not be studying fulltime for the duration of the programme.
• South African citizen between the ages of 18 and 35 years.
• Must be able to commute to the workplace on their own.
• Computer literate (MS Office).

Duties & Responsibilities    

INTERNAL PROCESS

• Provide assistance and support to Learning & Development (this may include, but is not limited to liaising with various internal and external stakeholders & General Administrative support).
• A willingness to spend time in various Business Units to learn and better understand the full Learning & Developement processes and offering.
• Acquiring the relevant practical experience and knowledge of the L&D environment.
• Learning to use various company systems as well as the understanding of operational processes.
• Displaying a willingness to learn corporate values and technicalities.
• Timeous completion of logbooks for workplace based learning.
• Demonstrating commitment to working in the L&D environment.
• Demonstrating commitment in attending all identified Learning and Development courses.

CLIENT

• Build and maintain relationships with clients and internal and external stakeholders
• Deliver on service level agreements applicable to clients and internal and external stakeholders in order to ensure that client expectations are managed
• Make recommendations to improve client service and fair treatment of clients within area of responsibility
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service
• Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery
• Drive client service delivery goal achievement in line with predefined standards in order to ensure that clients receive appropriate advice and after sales service.
• Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes

PEOPLE

• Build strong relationships through providing specialist know-how and leadership to others, expressing positive expectations.
• Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialisation.
• Positively influence and manage change and offer specialist support where required.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas and involvement of colleagues and staff.
• Participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management.
• Take ownership for driving career development

FINANCE

• Contribute to the development of area specific budgets to minimise expenditure, in alignment with operational plans.
• Identify solutions to enhance cost effectiveness and increase operational efficiency.
• Implement and provide input into governance processes, systems and legislation within area of specialisation.
• Escalate unresolved policy and governance compliance issues via appropriate channels for investigation and resolution purposes
• Provide input into the risk identification processes development and communicate recommendations in the appropriate forum.

Competencies    

• Ability to work under pressure while being client centric at all times.
• Assertive with good communication skills and the ability to access and use information.
• Ability to be creative, innovative and a problem solver with collaboration and inclusiveness.
• Self-management and results-driven behaviour with attention to detail and high levels of accuracy.
• Time management.
• Demonstrate the willingness to go the extra mile at all times.

Closing Date    

• 2026/05/12