Slots Manager at Sun International

Job Description

Main Purpose of the job

• The Slots Manager has the overall responsibility and accountability for leading and managing the slots operation for the business unit in line with gaming regulations; legislative

requirements and company standards

Duties and responsibilities include:

Slots Strategic Planning & Execution

• Understand the Group Slots strategies and align Unit strategy
• Develop strategic objectives for the Unit’s Slots deliverables
• Facilitate the programme management and achievement of milestones of Slots deliverables and departmental profit
• Investigate slots practices and benchmark with leading trends and technology
• Identify and investigate new opportunities to streamline and optimise slots processes and services for the property
• Conduct risk analyses i.t.o impact on short term profit margins vs. long term sustainability
• Provide clear delegation of authority and accountability for deliverables at all levels
• Collaborates with the Marketing team to develop and execute retention and acquisition campaigns
• Manage and allocate people and operational resources
• Align practices with EE, SD and procurement transformation strategies which contribute towards BBBEE targets being achieved for the property

Compliance Management

• Oversee slots standards and processes at a unit level – ensuring they are updated and communicated
• Integrates Group standards into Unit Operations
• Align practices with new legislative compliance around health, hygiene, safety and the environment
• Align practices with gaming regulations and requirements
• Implement sufficient control measures (including systems and processes) & checks within the department to mitigate any financial risk to the business.
• Conduct walkabouts of all slot's areas, both front of house and back of house areas to monitor compliance
• Ensure all staff are trained and found competent against regulatory requirements
• Works with internal stakeholders (surveillance, security and internal auditors) to identify risk areas and address these

Slots Products Analysis

• Identify and evaluate product performance
• Monitor slots product statistics and business intelligence
• Research and keep abreast of new products and system trends in the industry
• Complete a competitor analysis of gaming products
• Makes recommendations to address opportunities and gaps and motivate new product enhancements
• Measure ROI and performance on a regular basis
• Plan and execute the floor layout to maximize gaming play
• Oversee the planning, co-ordination and implementation of approved projects and new product installations
• Shares unit successes with other operations

Reports

Completes the following reports/ journals

• Gaming Board reports
• Monthly Financial Review reports
• Risk Reports
• Month end reports
• FIC reporting

Peoples Management

• Provides direction and support to management and employees with regard to gaming policies, procedures, initiatives and innovations
• Provides motivation and leadership to promote positive working relationships and employee relations within the department
• Track, measure and enhance employee engagement
• Identify and manage training, coaching and development requirements in line with strategic plans, e.g. skills shortages, succession plans, talent to build a solid talent pipeline
• Manage internal communication and development interventions to ensure competence levels of staff meet operational level requirements (right fit for the job)
• Source and Select talent as per EE plan
• Drive the employee value proposition
• Performance Management and coaching of reporting managers to ensure KPA’s are achieved
• Facilitates a performance management culture within the department

Financial Management

Financial Management for the Unit Slots function including:

• Budget
• Cost management
• Capex
• PIP and forecasting
• Revenue growth plans and performance
• Financial reporting for the function

Customer Relationship Management

• Develops a customer experience for slots customers in line with the unit strategy and guest feedback
• Deals with escalations / complaints
• Be available on the floor to interact with VIP punters and guests
• Builds and maintains relationships with VIP and regular slots punters
• Monitors customer standards and addresses gaps
• Provides support to gaming floor management when required

Stakeholder and Relationship Management

• Collaborates with the Marketing team to develop and execute retention and acquisition campaigns
• Communicates campaign objectives and plans to gaming floor managers for coordination and implementation
• Communicates department’s objectives, standards and operating procedures to internal and external service providers as per SLA
• Communicates any special guest requirements to other relevant operating departments
• Provides feedback and reports back to Unit management on product performance and challenges within the slot's environments
• Provides feedback on operations to management teams on initiatives, performance, concerns, etc.

Job Requirements

Minimum requirements (Education and Experience)

• Grade 12
• 3 Year Degree / Diploma in Business Management is preferred
• Minimum of 5 years’ experience within the service-related industry; including 3 years in a slots/ management position.
• Experience in a gaming environment is an advantage
• Meets the requirements for a key Gaming Licence & FICA

Skills and competencies

• Motivating others / gaining co-operation
• Decision-making
• Training; coaching; keeping abreast of new developments in field
• Analyzing / Diagnosing performance of the outlet / product performance
• Reviewing - Assessing feasibility; assessing compliance; efficiencies
• Appraising / Developing Others including evaluating for recruitment, performance, coaching and training
• Controlling people and non-people resources Influencing & negotiating skills
• Gaming operational knowledge
• Slots Product knowledge
• Slots equipment usage, care and maintenance
• Gaming Compliance Procedures
• Slots Revenue forecasting & analysis
• Financial management
• Proficient Computer Skills – MS Office; EGS
• High levels of integrity