Tables Manager at Sun International

Job Description

Main Purpose of the job:

• The Tables Manager has the responsibility for the day-to-day management of the Tables operation and team for the business unit in line with gaming regulations; legislative, requirements and company standards.

Duties and responsibilities include:

• Understand the Gaming Strategy and develop objectives for the Unit’s Tables deliverables
• Facilitate the programme management and achievement of milestones of Tables deliverables and departmental profit.
• Investigate Tables practices and benchmark with leading trends and technology
• Identify and investigate new opportunities to streamline and optimise Tables processes and services for the property.
• Conduct risk analyses i.e. impact on short term profit margins vs. long term sustainability
• Provide clear delegation of authority and accountability for deliverables at all levels.
• Collaborates with the Marketing team to develop and execute retention and acquisition campaigns. Manage and allocate people and operational resources.
• Align practices with EE, SD and procurement transformation strategies which contribute towards BBBEE targets being achieved for the property. Reports on the results of the function including Gaming Board reports; Monthly Financial.
• Review reports; Risk Reports; Month end reports; FIC reporting. Oversee Tables standards and processes at a unit level – ensuring they are updated and communicated
• Align practices with new legislative compliance around health, hygiene, safety and the environment
• Align practices with gaming regulations and requirements. Implement sufficient control measures (including systems and processes) & checks within the department to mitigate any financial risk to the business.
• Conduct walkabouts of all Tables areas, both front of house and back of house areas to monitor compliance.
• Communicates department’s objectives, standards and operating procedures to internal, and external service providers as per SLA.
• Ensure all staff are trained and found competent against regulatory requirements,
• Works with internal stakeholders (surveillance, security and internal auditors) to identify, risk areas and address these, Identify and evaluate product performance.
• Monitor Tables product statistics and business intelligence.
• Complete a competitor analysis of Tables gaming products.
• Makes recommendations to address opportunities and gaps and motivate new product, enhancements.
• Measure ROI and performance on a regular basis.  Plan and execute the floor layout to maximise gaming play.
• Oversee the planning, co-ordination and implementation of approved projects and new, product installations.
• Provides feedback and reports back to Unit management on product performance and challenges within the Tables environments.
• Shares unit successes with other operations. Provides direction and support to management and employees with regard to Tables policies, procedures, initiatives and innovations.  Provides motivation and leadership to promote positive working relationships and employee relations within the department.
• Identify and manage tables training, coaching and development requirements in line with plans, e.g. skills shortages, succession plans, talent.
• Manage the cross training of Gaming Floor Managers to build an integrated gaming talent, pipeline
• Manage internal communication and development interventions to ensure competence, levels of staff meet operational level requirements (right fit for the job).
• Source and Select talent as per EE plan. Drive the employee value proposition.
• Performance Management and coaching of reporting managers to ensure KPA’s are achieved.
• Keep up to date with changes and progress in the Gaming industry and ensure own.
• professional development and thorough knowledge of both Tables and tables operations. Budget Management for the Unit Tables function including Budget, Cost management, Capex, PIP and forecasting.
• Revenue growth plans and performance, financial reporting for the function
• Develops a customer experience for Tables customers in line with the unit strategy and guest feedback.
• Deals with escalations / complaints, be available on the floor to interact with VIP punters and guests
• Builds and maintains relationships with VIP and regular Tables punters.
• Provides support to gaming floor management when required.
• Communicates campaign objectives and plans to gaming floor managers for co-ordination, and implementation.
• Communicates any special guest requirements to other relevant operating departments.

Job Requirements

Minimum requirements (Education and Experience)

• Grade 12
• 3 Year Degree / Diploma in Business Management is preferred.
• Minimum of 5 years’ experience within the service-related industry; including 3 years in a Tables management position.

Skills and competencies

• Meets the requirements for a key Gaming Licence.
• Ability to work shifts that meet operational requirements.
• Visual acuity and ability to distinguish colours.
• Tables Product knowledge.
• Proficient Computer Skills – MS Office; EGS
• High levels of integrity.