Snr Specialist: Call Centre Business Dev Management at BCX

Core Description

• The Business Development Manager will work with the various BCX Sales Teams to drive new business in Unified Collaboration,  focusing on Contact Centre Sales , and also aiding in selling other UC Solutions when needed

Key Deliverables / Primary Functions

• Drive new business sales in BCX Unified Collaboration, specializing in contact centre sales, but also other UC Solutions when needed
• Work with sales teams developing BCX Customers Call Centre Strategies
• Been able to present at CxO Level on BCX Call Centre solutions and Strategy
• Contribute towards BCX UC Revenue Targets
• Work with Product Teams ensuring products are fit for purpose based on customer demand and requirements
• Build commercial business cases for customers, illustrating value proposition and return on investment to customers
• Develop strong working relationships with all stakeholders, internal and external, (BCX and Suppliers) to aid in developing new business
• Travel to regions when necessary to work with regional sales team in developing new business
• Keep up to date with Contact Centre Trends and understand competitive landscape and market share
• Contributing to the design of go-to-market campaigns and the development of sales strategies
• Responding to RFX’s and compiling customer proposals

Functional Skills

• Building Relationships
• Communication
• Financial Accounting
• Problem solving
• Ability to work independently
• Sales methodology and Sales skill
• Client Awareness and Orientation
• General Business Principles
• ICT Industry Developments and Trends
• Strategic and conceptual thinker to conceptualise solution

Behavioural Competencies

• Decision Making
• Communication and Impact (Observed throughout the interview process)
• Meeting the customer expectations
• Developing and implementing strategy
• People -Team Leadership

Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Business/ Commerce or Commerce
• OR NQF 4 (Grade 12)

Experience

• If 3 year Diploma or Degree (NQF Level 6), then a minimum of 7 years’ relevant Sales experience in ICT Industry

OR

• If only Grade 12 (NQF 4), then a minimum of 9 years relevant ICT sales experience