Jobs at BCX

Key Deliverables / Primary Functions

• Function as a subject matter expert on Internet technology, providing high level support, formulating solutions, assisting with the implementation of quality/ productivity systems and compiling and distributing reports
• Compile technical service descriptions and detailed, accurate costs of implementing technical input for the specification and development for Internet products and services
• Conduct business analysis and business continuity planning
• Engage in consultation with team members
• Manage technical product development in terms of project definition, compilation of project plans and statements of work
• Manage projects and software integration within areas of expertise in terms of compilation, execution, monitoring and completion
• Monitor emerging technologies and provide insights and advice in this regard
• Design systems within areas of expertise
• Conduct service delivery planning and control

Functional Skills

• Knowledge of IP/ME Networks
• Knowledge of Access Networks
• Knowledge of Broadband NGN Infrastructure
• Knowledge of FAB systems and processes

Behavioural Competencies 

• Job Match
• Developing and implementing account plan or strategy
• Meeting customer expectations
• People / Team Leadership
• Decision Making
• Communication and Impact 

Qualifications 

• NQF 7: 3 year Bachelors Degree in Telecommunication or Engineering 

Experience

• 3 years Telecommunication technology experience

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Key Deliverables / Primary Functions

• Application and device troubleshooting and support
• Accurately use the available software or specialist monitoring tools to maintain awareness and control of the hardware and software. 
• Used approved remote management tools to remote support end user devices
• Liaise with external resources (3rd Party Management) to facilitate resolution of 3rd party Incidents
• Ability to do root cause analysis and troubleshooting across systems to resolve incidents
• Excellent communication skills (verbally, telephonically and electronically) Email, What’s App etc.
• Ability to engage and liaise with all personnel including VIP personnel.
• Follow escalation matrix and keep customer informed.
• Enabling management with communication about incidents/requests
• Remote support and 24*7 standby, after hours and on-call support
• Ownership of Incidents and Service Requests, until resolution with continues feedback.
• Build Relationship with customers to improve and provide world class support.
• Assist with the connection of end user devices to Audio Visual support equipment
• iPad, Apple, and Android mobile support.  
• Ability to break-fix problems and to satisfy installation requests, simple or complex, in a wide range of dissimilar environments
• Identify and understand business challenges of the Customer and the impact thereof on the device support
• Build a working knowledge of Microsoft products
• Support security policies and standards of the Customer
• Ensure company assets (replacement parts) are tracked and maintained responsibly
• Develop, document, and maintain Knowledge Based Articles. 

Functional Skills

• Superior computer skills on MS Packages • Mobile support skills • Hardware trouble shooting skills
• Excellent communication and negotiation skills • Strong administration skills • Skill to drive a problem to solution even beyond BU area of responsibility,
• Excellent Customer relationships and listening potential • Conversant knowledge of IT terminology

Behavioural Competencies

• Job Match Rating
• Delivering Results
• Meeting customer expectations
• Teamwork
• Handling Pressure
• Communication and Impact

Qualifications

• NQF 4: Grade 12

Experience

• 2 years’ experience with relevant IT certification

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Key Deliverables / Primary Functions

• Develop, review, communicate and monitor an effective client strategy as per the MSA methodology 
• Effectively manage the sales activities to meet agreed targets and corporate objectives within the agreed budgets 
• Manage accounts by monitoring the level of client satisfaction at regular intervals or after each significant delivery of a product or service 
• Drive a culture of accountability, manage by objective and build a high-performance team driven by customer satisfaction 
• Design and execute on the account plan

Functional Skills

• Computer Literacy
• Professionalism
• Punctionality
• Telephone Etiquette
• Time & Priority Management
• Office Management

Behavioural Competencies

• Developing and implementing account plan or strategy
• People / Team Leadership
• Decision Making
• Meeting customer expectations
• Communication and Impact
• Job Match

Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in IT/Engineering or Commerce

Experience

• 5 years ICT sales experience OR Grade 12 with 7 years ICT sales experience. 

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Core Description

To provide a stable and secure production database environment which performs in alignment with predefined standards and is recoverable in case of hardware failure or disaster situations.  To provide technical expertise and guidance to junior Database Administrators.

Key Deliverables / Primary Functions

• Compile and maintain the integrity of a Configuration Management Data Base in alignment with BCX’s standards and using the BCX prescribed systems.
• Utilise the BCX Remedy system for request, incident and problem handling, rectifying and implementing preventative actions as and when required.
• Continuously monitor performance, analyse trends and tune database for optimum performance and record and build a known error database (KEDB) for Problem Handling (R&D).
• Build and maintain a network of support structures e.g. vendors, employees, user groups etc. for consultation purposes.
• Continuously stay abreast with the latest release versions and ensure approval of new versions through a user’s acceptance testing (UAT) and quality assurance (QA) process; design and execute a release implementation plan; maintain the Definitive Software Library (DSL); and install, maintain and report license issues as and when they occur. 
• Continuously monitor and report on space utilisation, execute trend analysis, alerts and escalation; monitor memory utilisation and Central Processing Unit (CPU) at all times.
• Devise monitoring methodology and processes, utilise the appropriate toolsets and report on the availability or uptime.
• Identify, propose and implement appropriate toolsets for an effective back-up strategy to ensure continuity of services and monitor the back-up strategy on a continuous basis. Validate a DR Plan for the data base(s) under the data centre management, consider the replication, snapshots or remote copy as applicable.

Functional Skills

• Best Practice in Database Administration; ITIL & Quality Management Principles; Microsoft Office Suite; Remedy System Operation. Oracle Database product licensing knowledge desirable.

Behavioural Competencies

• Job Match Rating
• Delivering Results
• Meeting customer expectations
• Decision Making
• Handling Pressure
• Communication and Impact

Qualifications

• Relevant Diploma or Degree in Information Technology or Computer Science or similar Alternatively, Grade 12 (NQF 4) with relevant IT certification

Experience

• 3 years’ experience in the administration of databases.
• Alternatively, 5+ years’ experience in administration of databases.
• Oracle, AWS or Azure cloud experience/certification, 1+ years, advantageous

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Core Description

Responsible for the development of products and services in the BCX network space.  Develop process and systems architectures encompassing operational, tactical and strategic knowledge for BCX new network strategy and roll out.

Key Deliverables / Primary Functions

Provide technical and strategic expertise by:

• Document and describe the requirements, applied design principles, technical components (physical, logical and component) and product selection (services, hardware, software and network) needed to support the operation of applications
• Plan access network strategy and roll-out and ensure optimisation
• Select and deploy technology to optimise Multi-Tenant access roll out and allow automatic service creation.
• Represent conceptual designs graphically
• Defines the product/service specification in terms of Technology, People, Process and documents for network access and establishment of BCX own Access presence.
• Ensure the product/service is implemented across systems and that a full FAB environment support the product/service portfolio

Ensure clean hand-over of solutions for implementation and delivery by:

• Manage network rollout activities in line with business plan requirements to achieve revenue and strategic targets, expanding customer base and enabling the full-service portfolio over the Access network.
• Audit the deployed products/services for compliance with the standards and designs.
• Engage and onboard network providers to extend the reach and product portfolio BCX can offer to its customer base.

Provide sales and commercial support by:

• Negotiate with 3rd parties, potential partners and suppliers for the best solutions to support BCS’s access networks strategy
• Bridge the gap between sales acumen and engineering expertise to demonstrate usefulness of products
• Deliver presentations with consultative style selling using technical skills, solving problems for client and consult with clients to identify Telecommunications Solution opportunities
• Develop solution pricing including supporting pricing models, and develop technical and pricing sections of Client proposals
• Responding to RFX’s and compiling customer proposals relating to:
• Access Networks,
• Multi-Tenant Sites 

Provide operational support by:

• Contribute towards attaining BCX Data Networks Revenue Targets
• Lead a team of specialist by providing expert guidance in the delivery of the business plan and team objectives

Functional Skills

• Information Technology Solutions
• Telecommunications network architecture and technologies
• Keep up to date with ICT Trends (Access, Transport, WAN, LAN, related technology software and hardware)
• understand competitive landscape and market share
• IP routing and switching skills
• Risk Management
• Financial Management
• Business Development
• People Management
• Product Portfolio Management

Behavioural Competencies

• Developing and implementing strategy
• Meeting the customer expectations
• People -Team Leadership
• Communication and Impact (Observed throughout the interview process)
• Decision Making

Qualifications

• Relevant Degree (NQF7) in Information Technology

Experience

• 7 years relevant experience including at least 5 years designing ICT infrastructure solutions.

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Handles non-selling processes and tasks inherent in the sales process to ensure that customer requirements and expectations are met.  Provides assistance to the Sales teams to enable them to close deals faster.  Plays a critical key role within project migrations, and provides world class Customer Escalation Management support, manage all enquiries, manage and compile quotes (PABX & Excon lines), manage billing disputes and forecasting.  Interacts with Customers, Sales teams, Technical teams, IT & Credit vetting teams in order to ensure customer satisfaction and retention.

Key Deliverables / Primary Functions

• Perform the Sales operational function for allocated management, Clients and Sales Persons
• Manage and track quotes of actual client orders
• Upload and maintain the accuracy of information
• Manage and track Won not billed opportunities and orders
• Manage and track outstanding Debtors
• Prepare various reports for management
• Prepare and validate information to facilitate the Invoicing of Clients as per policies and procedures
• Support the management of effective relationships with suppliers and customers

Functional Skills

• Computer Literacy
• Professionalism
• Punctuality
• Time & Priority Management
• Telephone Etiquette
• Office Management

Behavioural Competencies

• Job Match Rating
• Delivering Results
• Meeting customer expectations
• Decision Making
• Handling Pressure
• Communication and Impact

Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma
• OR NQF 4: Grade 12

Experience

• 3 years’ administrative/secretarial/clerical experience. Finance and CRM skills will be an advantage

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Core Description

• The Business Development Manager will work with the various BCX Sales Teams to drive new business in Unified Collaboration,  focusing on Contact Centre Sales , and also aiding in selling other UC Solutions when needed

Key Deliverables / Primary Functions

• Drive new business sales in BCX Unified Collaboration, specializing in contact centre sales, but also other UC Solutions when needed
• Work with sales teams developing BCX Customers Call Centre Strategies
• Been able to present at CxO Level on BCX Call Centre solutions and Strategy
• Contribute towards BCX UC Revenue Targets
• Work with Product Teams ensuring products are fit for purpose based on customer demand and requirements
• Build commercial business cases for customers, illustrating value proposition and return on investment to customers
• Develop strong working relationships with all stakeholders, internal and external, (BCX and Suppliers) to aid in developing new business
• Travel to regions when necessary to work with regional sales team in developing new business
• Keep up to date with Contact Centre Trends and understand competitive landscape and market share
• Contributing to the design of go-to-market campaigns and the development of sales strategies
• Responding to RFX’s and compiling customer proposals

Functional Skills

• Building Relationships
• Communication
• Financial Accounting
• Problem solving
• Ability to work independently
• Sales methodology and Sales skill
• Client Awareness and Orientation
• General Business Principles
• ICT Industry Developments and Trends
• Strategic and conceptual thinker to conceptualise solution

Behavioural Competencies

• Decision Making
• Communication and Impact (Observed throughout the interview process)
• Meeting the customer expectations
• Developing and implementing strategy
• People -Team Leadership

Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Business/ Commerce or Commerce
• OR NQF 4 (Grade 12)

Experience

• If 3 year Diploma or Degree (NQF Level 6), then a minimum of 7 years’ relevant Sales experience in ICT Industry

OR

• If only Grade 12 (NQF 4), then a minimum of 9 years relevant ICT sales experience