Ops Spec: Sales Support at BCX

Handles non-selling processes and tasks inherent in the sales process to ensure that customer requirements and expectations are met.  Provides assistance to the Sales teams to enable them to close deals faster.  Plays a critical key role within project migrations, and provides world class Customer Escalation Management support, manage all enquiries, manage and compile quotes (PABX & Excon lines), manage billing disputes and forecasting.  Interacts with Customers, Sales teams, Technical teams, IT & Credit vetting teams in order to ensure customer satisfaction and retention.

Key Deliverables / Primary Functions

• Perform the Sales operational function for allocated management, Clients and Sales Persons
• Manage and track quotes of actual client orders
• Upload and maintain the accuracy of information
• Manage and track Won not billed opportunities and orders
• Manage and track outstanding Debtors
• Prepare various reports for management
• Prepare and validate information to facilitate the Invoicing of Clients as per policies and procedures
• Support the management of effective relationships with suppliers and customers

Functional Skills

• Computer Literacy
• Professionalism
• Punctuality
• Time & Priority Management
• Telephone Etiquette
• Office Management

Behavioural Competencies

• Job Match Rating
• Delivering Results
• Meeting customer expectations
• Decision Making
• Handling Pressure
• Communication and Impact

Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma
• OR NQF 4: Grade 12

Experience

• 3 years’ administrative/secretarial/clerical experience. Finance and CRM skills will be an advantage