Spec: Sales Account Management at BCX

Key Deliverables / Primary Functions

• Develop, review, communicate and monitor an effective client strategy as per the MSA methodology 
• Effectively manage the sales activities to meet agreed targets and corporate objectives within the agreed budgets 
• Manage accounts by monitoring the level of client satisfaction at regular intervals or after each significant delivery of a product or service 
• Drive a culture of accountability, manage by objective and build a high-performance team driven by customer satisfaction 
• Design and execute on the account plan

Functional Skills

• Computer Literacy
• Professionalism
• Punctionality
• Telephone Etiquette
• Time & Priority Management
• Office Management

Behavioural Competencies

• Developing and implementing account plan or strategy
• People / Team Leadership
• Decision Making
• Meeting customer expectations
• Communication and Impact
• Job Match

Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in IT/Engineering or Commerce

Experience

• 5 years ICT sales experience OR Grade 12 with 7 years ICT sales experience.