Social Media Manager at 99C

Job scope includes but is not limited to:

Client Service

• Build trust through ongoing thought leadership in Social Media
• Manage creative briefs, client feedback and delivery of content
• Plan, create timelines, update status, manage deliverables and expectations
• Set up, manage, conduct and contact report on client presentations
• When necessary, create cost estimates and manage billings thereof
• Manage user access to clients’ accounts / tools / reports / dashboards

Content & Channel Planning

• Work closely with client & wider client service team
• Create clear communication plans for activity across platforms
• Create and direct clients content calendars and social posting schedule with best practice in mind

Strategic Direction

• Planned campaigns and Adhoc Client briefs
• Online listening, trend sourcing, outreach & tactical response
• Channel health or emerging channel creation
• Update teams / clients on current and emerging landscape trends, competitor activity and latest news
• Report on campaign and always on activity and performance

 Content & Channel Administration

• Work closely with creative & paid media departments
• Scheduling & deactivation of content across channels
• Ensure effective searchability / tracking / tagging across content
• Manage clients creative content bibles

 Content Marketing

• Work Closely with Strategy, Creative & Production Departments
• Always On Content, Campaign & Tactical content - purpose & generation
• Assist and manage the production process of content on social jobs

  Content & Channel Performance Management:

• Work closely with Strategy department
• Channel, Content, Campaign and Health Audits / Reporting
• Benchmark, Review and ROI Reporting
• Daily performance checks & recommendations
• Manage Creative Identity of Channel, Content, Templates and Spec sheets. 

 Minimum relevant experience and skills/attributes required:

• 3+ years experience managing social media
• Experience working on all current & emerging social platforms.
• A positive attitude towards tight deadlines.
• Enjoys a fast-paced agency environment with rapidly changing priorities.
• Self-motivated, hardworking and eager to learn attitude.
• Excellent analytical, critical-thinking and problem-solving skills are a must
• Ability to think strategically, creatively and out-of-the-box.
• Excellent attention to detail.
• Exceptional writing, communication and confident presentation skills.
• Excellent command of English, both written and verbal.
• Valid, driver's license and own transport.

Minimum education requirements:

• Relevant tertiary qualification in Marketing, Brand Communications or similar