Soft Services Manager - Pretoria at Tsebo Solution

Duties & Responsibilities

Business Development

• Evaluate ideas for additional scope of work and additional opportunities for services and recommend to the client as appropriate (upsell/cross sell)
• Provide innovations and comparisons to market trends and forecast, advise clients
• Continued improvement across all aspects of soft services through innovation and

Contract Management

• Understanding of the importance to managing a site and the services provided under the Soft Services
• Ensure contract deliverables are being met in a cost-effective way for both the Client and TFS perspective
• Responsible for all contractual Soft Service budget management, including frequent detailed
• Efficiencies and innovation to cost effectively improve service delivery to optimise resources, consumables and financial profitability
• Proactively manage quality of Soft Services by conducting random/sample inspections on an sustainable and frequent basis

Financial Management

• Detailed contractual management, reporting and monitoring of performance against
• Forecasting and budgeting and preparing weekly and month end reports for the client and
• Ensure that all costs and expenditure are within the budgeted levels agreed between the client and Service Delivery
• Client Centricity, at all times – ensuring Business Continuity
• Assume full responsibility for management of soft services against contracted scope of
• Reporting on SLAs and delivering action plans to ensure that SLAs are met/exceeded.
• Planning and execution of Client events in conjunction with the Clients and TFS Events Management Teams (eg. New Year, Christmas, Religious Festivals, etc)
• Day to day supervision and inspection of the soft services teams.
• Development of a soft services improvement plan for each service line, monitor and report
• Ensure the accountancy documentation and administration procedures are carried out within set standards
• Ensure that all costs and expenditure are within the budgeted levels agreed between the client and
• Control all costs such as labour, expenses, cash purchases as agreed with your line
• Deliver consistent and improved quality of Soft Sevices

Compliance, Environmental, Health & Safety and Risk Management

• Managing service provider/supplier/vendor compliance in line with the Client and TFS process and procedures.
• Understanding of when it’s necessary to seek advice from the Operations Executive/Workplace Manager and to consult for technical expertise to ensure the correct procedures are
• Managing compliance including standard operating procedures, purchasing, statutory requirements (health and safety).
• Comply with all TFS and the client’s policies, site rules and statutory regulations relating to Health & Safety, safe working practices, hygiene and

 People Management/Leadership

• People resource management - including coaching, development and employee
• Responsible for the leadership of all employees including effective resource management, recruitment, induction, PDPs, development, coaching and performance
• Ensuring that HR procedures are followed and ensuring any people related problems are dealt with in line with policy and
• Arrange & attend monthly & quarterly review meetings as

Code of Conduct:

• Promote TFS’s & the client’s image and corporate citizenry through deliberate and co-ordinated
• Ensure TFS ethical values are adhered to - Uncompromised

Skills and Competencies

• Ability to work under operational pressure on a regular basis
• Multitasking abilities (ala Service lines)
• Human Resource management and IR skills
• Negotiating skills – Client & Service Providers
• Time Management Skills
• Excellent verbal and written communication skills
• Supplier/Sub-Contractor management
• Good financial acumen, ability to create and work to a
• Hospitality and Client centricity
• People Management skills - Excellent people management skills,
• Clear and logical thinker with the ability to flex to the demands of the role
• Leadership skills
• Above average administrative skills
• Track record of successes with strong client relationships
• Presentation skills
• Ability to understand data, spot trends and prepare
• Ability to build strong relationships with customers and manage their expectations

Qualifications

• Matric
• Facilities Management Diploma/Degree/Certification (requirement)
• Hospitality industry experience (preferred)
• Computer literate on MS Office packages: Word, Outlook, Excel,
• Project Management (intermediate)
• Minimum 5 – 8 years’ experience in a similar position and Corporate environment
• Workplace Management (ala Soft Services)
• Budget Management
• People Management
• Conflict Management
• Supply Chain Management
• Coaching and mentoring subordinates