Soft Services Manager at Tsebo Solution

• Tsebo Facilities Solutions is looking for a Soft Services Manager to lead and deliver all Soft Services on the contract in line with the Master Service Agreement, ensuring consistent service quality, KPI achievement, client satisfaction, and effective financial and people management.

Duties & Responsibilities    

• Manage end-to-end delivery of all soft services within the contracted scope.
• Ensure SLAs and KPIs are met or exceeded through proactive planning and action.
• Manage soft services budgets, forecasting, and financial reporting.
• Drive continuous improvement, innovation, and cost efficiencies.
• Supervise daily operations and lead site events and special requirements.
• Ensure full compliance with Health & Safety, statutory, client, and TFS policies.
• Manage suppliers and subcontractors in line with agreed standards.
• Lead, coach, and develop teams, ensuring compliance with HR policies and procedures.
• Build and maintain strong client relationships and manage expectations.

Skills and Competencies    

• Strong people and leadership skills
• Financial and commercial acumen
• Excellent communication and negotiation skills
• Customer-centric and service-driven mindset
• Ability to analyse data, manage performance, and produce reports
• Strong planning, organisational, and problem-solving skills

Behavioural Attributes

• Resilient, self-motivated, and professional
• High emotional intelligence and integrity
• Results-driven with strong attention to detail
• Able to engage effectively at all levels

Qualifications    

• Matric
• Diploma or Degree in Hospitality, Facilities Management, or equivalent
• Computer literacy (MS Word, Excel, Outlook)
• Minimum 5 years’ experience in a similar environment
• Proven experience in budget, people, project, and supplier management

Deadline:6th April,2026