Jobs Career Advice Post Job
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: May 26, 2025
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Jendamark has its global head office in the coastal city of Port Elizabeth, with satellite offices in Pretoria and East London. For almost three decades, Jendamark has been growing an internationally respected brand by delivering world-class turnkey production solutions. We pride ourselves on being the best in our core manufacturing focus areas of powertrain...
    Read more about this company

     

    Software Support Technician

    Basic Requirements:

    Formal Tertiary education:

    • Grade 12
    • N.Dip Information Systems / Information Technology / Computer Science
    • B Tech Information Technology or similar

    Experience:

    • Minimum 1 years’ experience in Software Development, Information Systems
    • Strong Understanding of Python and/or C# applications
    • Previous vacation work experience in Manufacturing sector (Advantageous)
    • Basic exposure to troubleshooting software or hardware issues
    • Experience with Notion (Advantageous)
    • Experience working knowledge of MS Office

    Main Tasks and Responsibilities:

    • Software Support: Serve as the first point of contact for customers reporting issues or asking technical questions about the vision system and operator guidance software via phone, email, or support portal
    • Basic Troubleshooting: Perform initial assessment and basic troubleshooting of reported software problems based on standard procedures and knowledge base articles.
    • Escalate Tickets: Escalate complex or unresolved issues to the appropriate senior software developers or technical teams with detailed and accurate information.
    • Ticket Documentation: Document all support interactions, troubleshooting steps, and resolutions accurately.
    • Documentation Creation: Assist in maintaining and updating the support knowledge base with common issues and their resolutions.
    • Collaboration: Communicate effectively with team members and stakeholders to ensure successful ticket resolutions.
    • Continuous Improvement: Open to learning new technologies and continuously improve your existing skills.
    • Travel Expectations: Software Support Technician might be required to travel to customer sites, local and international, depending on customer needs.
    • Jendamark Culture: Portray a positive image of Jendamark Automation while being detail-orientated, customer-focused and results-driven. This dedication may require working overtime to meet deadlines.

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Jendamark on www.jendamark.co.za to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Jendamark Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail