Software Support Technician at Jendamark

Basic Requirements:

Formal Tertiary education:

• Grade 12
• N.Dip Information Systems / Information Technology / Computer Science
• B Tech Information Technology or similar

Experience:

• Minimum 1 years’ experience in Software Development, Information Systems
• Strong Understanding of Python and/or C# applications
• Previous vacation work experience in Manufacturing sector (Advantageous)
• Basic exposure to troubleshooting software or hardware issues
• Experience with Notion (Advantageous)
• Experience working knowledge of MS Office

Main Tasks and Responsibilities:

• Software Support: Serve as the first point of contact for customers reporting issues or asking technical questions about the vision system and operator guidance software via phone, email, or support portal
• Basic Troubleshooting: Perform initial assessment and basic troubleshooting of reported software problems based on standard procedures and knowledge base articles.
• Escalate Tickets: Escalate complex or unresolved issues to the appropriate senior software developers or technical teams with detailed and accurate information.
• Ticket Documentation: Document all support interactions, troubleshooting steps, and resolutions accurately.
• Documentation Creation: Assist in maintaining and updating the support knowledge base with common issues and their resolutions.
• Collaboration: Communicate effectively with team members and stakeholders to ensure successful ticket resolutions.
• Continuous Improvement: Open to learning new technologies and continuously improve your existing skills.
• Travel Expectations: Software Support Technician might be required to travel to customer sites, local and international, depending on customer needs.
• Jendamark Culture: Portray a positive image of Jendamark Automation while being detail-orientated, customer-focused and results-driven. This dedication may require working overtime to meet deadlines.