Solution Strategist at RMB - Rand Merchant Bank

Are you someone who can:

• Initiate dialogue to build professional working relationships with all stakeholders displaying excellent abilities to listen, advise, influence, negotiate, and present at all levels
• Lead and facilitate difficult conflict situations into consensual agreements
• Integrate opinions and information provided by various sources to make strategic decisions
• Adapt communication styles to meet the needs of different audiences
• Continually scan the industry to identify opportunities to create strategic partnerships with key individuals and bodies
• Find opportunities to leverage relationships and promote knowledge sharing ideas and insights
• Understand the client or potential clients business business processes system requirements banking needs and key strategy
• Perform a needs analysis be the client interface and facilitate client workshops
• Understand traditional and nontraditional competitor offerings and strategies
• Understand international best practices and behavioural trends in corporate
• Understand the assigned market sector and segment
• Be the Coverage contact person for products
• Understand important aspects of products, such as functionality, shortcomings, benefits for clients, operational support processes and the new product pipeline development
• Provide prioritised and detailed client requirements to the product houses
• Ensure that marketing collateral is up to date and available for all to use brochures MS Word content and PowerPoint slides
• Design the implementation plan and coordinate the rollout of the plan with the client BU specialists and Service Managers
• Manage the solution design client engagement and client interface using project management disciplines
• Design, develop, and implement banking solutions that meet and exceed client needs in consultation with the FirstRand products house
• Influence product development priorities based on strong business cases
• Project manage the onboarding of clients using the complex solutions in conjunction with the relationship product and service teams
• Design the implementation plan and coordinate the rollout of the plan with the client BU specialists and Service Managers
• Coordinate the client documentation SLAs legal agreements new processes to be implemented client
• training and testing or piloting internal and external communications and change management
• Respond to complex solicited and unsolicited requests for proposals or RFPs, and proposals using professional high-quality presentations and documentations
• Collate client presentations generic proposals and tender specific responses
• Coordinate stakeholder engagement to solicit contentand input
• Be the liaison between legal compliance and pricing
• Create end to end value propositions that include current and new product and solution sets pricing
• service and channel delivery model that meet current and anticipated future client needs
• Provide input and guidance on pricing as part of the solution
• Understand the new product commercialisation roadmap and strategic innovations taking place across the bank
• Design integrated and bankwide solutions that apply hook and honeypot thinking and achieve increased market share share of wallet and revenue diversification
• Demonstrate pride in the organisations brand services and products by consistently delivering on the brands promise
• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Stay relevant and up to date with legislations and new developments
• Maintain a positive attitude and respond openly to feedback
• Handle stress in ways that do not negatively impact others
• Plan and manage own workflow anticipating obstacles juggling priorities and following through on objectives within agreed time frames and according to quality standards
• Take ownership of personal career development leveraging formal and informal opportunities
• Read situations and organisational realities
• Set aside personal agenda for the greater good
• Act in an ethical transparent and morally defensible manner including highlighting unethical practices
• Share debate and communicate learnings
• Flag and debate issues constructively
• Promote a friendly cooperative climate

You will be an ideal candidate if you have:

• BEng. Degree or equivalent
• Minimum 5 years' experience in a similar environment
• Experience in handling technical solutions that deal with orchestration, client experience, rules engine, onboarding, integration and UI (End to End)
• Proven experience in service strategy, service operations, or leadership roles in the financial services industry.
• Expertise in service strategies, service design, and innovation in financial services.
• Strong understanding of digital banking platforms and client-facing technologies.
• Exceptional leadership skills with experience managing cross-functional teams.
• Proven ability to lead service improvement projects and initiatives.
• Strong analytical skills, with experience in using data to inform strategic decision-making