American International Group, Inc. (AIG) is a leading international insurance organisation serving customers in more than 100 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading provid...
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Country Lead of the full Collections function, including full oversight of SA Collections Shared Services Centre in Manila
Manage the collection of over $30 million Premium Receivables for South Africa.
Direct Reports (3) and overall staff (19), Shared Service centre team (16).
Works closely with Country, Zonal Business leaders, including CFO and Regional Stakeholders, Shared Service Centers to ensure support of Policy services and Collections tasks across Commercial & Consumer Lines
Provides onsite management and decision making for South Africa
KPI’s – Monitoring ageing figures, both value and item count
Manage and work closely with local office and the business to ensure all credit targets meet or exceed the requirements set by Corporate and Regional directives
Co-ordinate and manage bad debt (FAS5) provisions
Monitoring Goals & Objectives for the respective teams
Act as SME for South Africa/ AIGShared services
Work closely with SSC and ensure adherence to SLA’s
Responsible for the maintenance of the Global Live Ledger/AR subledger
Responsible for all Receivables reporting for South Africa
Provide guidance on query management and remedial action in accordance with Receivables SLA
Support and implement ongoing Optimization initiatives
Represent Receivables on all business-related projects
Communicate with EMEA Receivables management on key objectives and business performance
Ensure adherence to all Compliance, regulatory and SOX requirements
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