Specialised ICT Support Specialist at DLK Group

Job Description

Position Summary:

• The Specialised ICT Support Specialist will provide tailored ICT services and solutions to address unique and ad-hoc requirements as determined by the CETA. This role involves responding to specialized ICT needs, troubleshooting complex issues, and delivering innovative solutions to support the organization’s objectives efficiently and effectively.

Key Responsibilities:

Ad-Hoc ICT Support:

• Provide specialized ICT support on an "as and when required" basis to meet emerging needs and challenges.
• Address ICT-related requests not covered by standard operational areas, ensuring seamless support and resolution.

Custom Solutions Development:

• Analyze unique requirements and develop tailored ICT solutions to meet CETA-specific objectives.
• Collaborate with stakeholders to understand needs and deliver fit-for-purpose ICT interventions.

Complex Issue Resolution:

• Troubleshoot and resolve advanced technical problems across the organization’s ICT systems, ensuring minimal disruption to operations.
• Identify root causes of issues and implement long-term solutions to prevent recurrence.

ICT Strategy Alignment:

• Align specialized ICT support activities with the organization's broader ICT strategy and objectives.
• Ensure that any additional ICT requirements are integrated seamlessly into the existing infrastructure and frameworks.

Stakeholder Engagement:

• Work closely with internal teams and external partners to deliver specialized ICT services.
• Provide expert advice and recommendations to management on specialized ICT needs and emerging technologies.

Continuous Improvement:

• Proactively identify areas for improvement within the ICT ecosystem and propose innovative solutions.
• Stay informed on the latest trends and advancements in ICT to support the delivery of cutting-edge solutions.