Specialist Administrator: Section 13A – Liquidations and Terminations at Salt Employee Benefits

Role Overview:

• The purpose of this role is to leverage specialized expertise to analyze and interpret data, identify trends, and deliver practical solutions that improve processes and enhance customer satisfaction.
• The role involves troubleshooting challenges within the team or business, performing quality assurance, and ensuring effective stakeholder management through timely communication, feedback, and client support.

Key Responsibilities

Specialist Requirement: The role of the Section 13A Liquidations and Terminations Administrator is to:

• Manage the end-to-end process of Liquidations and Terminations process and ensure submission of requirements and completion as per SLA
• Maintain the employer details and manage any changes as and when notified
• Manage the cleanup of employer’s data on our administration system for reconciliations SAPS and OPFA cases as well as excess LPI clearing and allocation
• Assist with the cleanup of an employer’s statement of account – when requested to do so
• Assist with any other ad-hoc projects delegated
• Manage weekly end to end SAPS/OPFA submissions to the fund for lodging as per agreement and update all relevant parties and departments

Team Support

• Be able to work independently with minimal supervision.
• Build and maintain supportive relationships both internally and externally.
• Accept accountability and take responsibility for any work done or allocated.
• Action any other responsibilities allocated by the manager / team leader.

Client Relations

• Attend to all email and telephonic enquiries both internal and external.
• Assist internal and external service providers
• Applying the rules, policies and administration procedures of different funds in accordance with the Company standards or service level agreements
• Follow through and provide client with on-going feedback until enquiry is resolved – where applicable.
• Support a positive and responsive climate for client enquiry resolution.
• Action all escalated enquiries within 24 - 72 hours.

Time Management

• Must have excellent time management.
• Manage work outflow timeously
• Flexible and ability to work under pressure and multitask
• Ensure that the SLA’s are adhered to

The Section 13A – Liquidations and Terminations Administrator is expected to:

• Manage the end-to-end process of Liquidations and Terminations process and ensure submission of requirements and completion as per SLA.
• Maintain the employer details and manage any changes as and when notified.
• Manage the cleanup of employer’s data on our administration system for reconciliations SAPS and OPFA cases as well as excess LPI clearing and allocation.
• Assist with the cleanup of an employer’s statement of account – when requested to do so.
• Assist with any other ad-hoc projects delegated. 
• Manage weekly end to end SAPS/OPFA submissions to the fund for lodging as per agreement and update all relevant parties and departments.

Closing Date 30 April 2026