Specialist Application Support at Vodafone Global Enterprise

Your responsibilities will include:

• To provide 2nd line operational support to resolve production problems in order to meet SLAs
• To communicate the impact of production problems to affected stakeholders. To escalate unresolved problems to the Application Support Manager/EHOD
• To produce documentation on how to improve the application/system
• To monitor, maintain & enhance internal controls/standard operating procedures to ensure key indicators are being monitored and reported on consistently
• To establish application performance and capacity metrics

The Ideal candidate for this role will have:

Must have technical professional qualifications: 

• Matric / Grade 12 essential.
• 3 year degree or diploma in IT, Engineering, Computer Science or relevant field 
• 3 – 5 year’s application support experience  with large scale applications including Cloud solutions (i.e AWS)
• PL/SQL query skill is essential
• Experience in various operating systems (incl. Linux, windows, and Data Bases
• ITIL Experience/formal qualification is desirable
• ITIL foundation

Core competencies, knowledge, and experience: 

• Experience supporting Enterprise IT Systems.
• Familiarity with application performance monitoring and advanced troubleshooting.
• Knowledge of System incident and problem management methodology
• Worked in cross-functional support teams 
• Strong problem solving skills and ability to learn new methods and processes
• Strong time-management skills, and must  feel comfortable working under pressure