Job Opportunities at Vodafone Global Enterprise

Role Purpose/Business Unit:

• The Finance Business Partnering team for the Consumer Business Unit provides Financial Planning and Analysis and Decision support to help the unit achieve its goals and offer dynamic value propositions for each customer. We have a diverse team with skills in Actuary, Accounting and Economics that help the business in effective decision making and operational financial planning & insights.
• The purpose of the role is to provide the various leads within the CBU Core, Sales and Distribution environment with financial and analytical support that ensures the key business objectives are achieved. The support provided by the Specialist: Finance Business Partner CBU is meant to ensure efficacy in operational and tactical decision making, which is underpinned by robust financial reviews, using analytics, business and commercial intelligence, and financial modelling. The role will mainly focus to support Terminals & Acquisition and Retention business functions. 

Your responsibilities will include:

• Support the CBU sales teams with financial and investment decision analysis and provide adequate business challenges in the launch and on-going evaluation of A&R propositions 
• Manipulation of raw data for building financial models, analysing customer trends/behaviour
• Ability to extract data using SQL/Qliksense/ suitable analytics and convert into actionable insights for business decision making 
• Understand the function of A&R/Terminals and key methodologies it is built upon.
• Ability to understand key business drivers and translate sensitivities to the stakeholders

Communication

• Written and orally presented material must be of high quality with clear insights and actions for executive management 
• Able to provide timely and accurate feedback through internal and external stakeholders

Business case evaluation

• Support the business to make the best financial decisions by providing financial guidance and challenge to CBU team members through a comprehensive financial evaluation of business proposals for new product launches, pricing changes or targeted campaigns.

Post investment reviews

• Complete post-investment appraisals to measure the sales performance compared to business case objectives on a timely basis and communicate lessons learnt through to business.

Deep and Insightful Product analytics

• Support CBU sales team on monthly KPI performance, profitability analysis by product categories
• Provide financial advice on sales campaigns/new propositions to CBU team to support the achievement of the financial targets

Channel and customer investment analytics

• Provide accurate and up-to-date financial models to achieve targeted A&R efficiency and intensity
• Prepare financial analysis and advice for ad-hoc proposals as required by sales team to support negotiations
• The ideal candidate for this role will have:

Matric is essential. 

• 3-year Degree (Quants/ Statistics/Actuarial Science, Business Science, Finance or equivalent)
• 3-4 years experience in Finance analytics/ modelling   
• Advanced modeling skills in Excel is a MUST
• Intermediate to advanced SQL skills is a MUST
• Strong problem-solving and analytical skills
• Ability to identify and assess key risks and sensitivities
• Ability to balance and prioritize competing demands 
• Self – Starter / Action orientated 
• An understanding of the competitive environment 
• Financial performance reporting

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Role Purpose/Business Unit:

• Background and root cause analysis artefacts (PowerPoint, excel or word) of system investigations into current fraud modus operandi.
• Data artefacts and analysis of current fraud trends. 
• Reports on fraud statistics and progress of fraud and revenue savings initiatives at Vodacom South Africa. 
• Business Requirements Specifications or Change Specifications artefacts to implement fraud or revenue saving solutions. 
• Fraud Tools and Initiatives Roadmap. 
• PI Planning artefacts to assist the PSI Teams in ensuring that quarterly PI commitments are met and planned for. 
• Extracting and analysing information to aid the Forensic Services Department in new or ongoing investigations. 
• Reconciliation artefacts from data artefacts across all Vodacom South Africa CRMs. 
• Creation of urgent memos to change process, systems, policies, rules and procedures on Vodacom Information Systems. 
• Audit Logs to track CRM User activities to track possible fraud operandi. 

The Ideal candidate for this role will have:

• Must have technical/professional qualifications: 
• Grade 12/Matric essential
• 3 year Degree or Diploma in Information Technology or Relevant field (Essential). 
• 3 -5 years of IT experience essential, preferably in a Billing, CRM or Data Environment  
• A minimum of 3 years of relevant experience. 

Core competencies, knowledge, and experience:

• Working with, evaluating and manipulating data.
• Intermediate/Advanced SQL (PLSQL) and/or Informix (Essential)
• Experience with CRMS, Systems, Process and Data Structures. 
• Strong Interpersonal Skills. 
• Presentation and communicating skills. 
• Has extensive knowledge of Vodacom’s Products, Services and Business Processes.
• Tactically astute, with proven track record in the delivery of challenging business results. 
• Creating monthly/weekly reports on fraud findings/ causes/ recommendations and statistics with support from Senior Specialist and Principal Specialist Process Solution and Improvement. 

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Your responsibilities will include:

• To provide 2nd line operational support to resolve production problems in order to meet SLAs
• To communicate the impact of production problems to affected stakeholders. To escalate unresolved problems to the Application Support Manager/EHOD
• To produce documentation on how to improve the application/system
• To monitor, maintain & enhance internal controls/standard operating procedures to ensure key indicators are being monitored and reported on consistently
• To establish application performance and capacity metrics

The Ideal candidate for this role will have:

Must have technical professional qualifications: 

• Matric / Grade 12 essential.
• 3 year degree or diploma in IT, Engineering, Computer Science or relevant field 
• 3 – 5 year’s application support experience  with large scale applications including Cloud solutions (i.e AWS)
• PL/SQL query skill is essential
• Experience in various operating systems (incl. Linux, windows, and Data Bases
• ITIL Experience/formal qualification is desirable
• ITIL foundation

Core competencies, knowledge, and experience: 

• Experience supporting Enterprise IT Systems.
• Familiarity with application performance monitoring and advanced troubleshooting.
• Knowledge of System incident and problem management methodology
• Worked in cross-functional support teams 
• Strong problem solving skills and ability to learn new methods and processes
• Strong time-management skills, and must  feel comfortable working under pressure

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Your responsibilities will include:

• Closely with business stakeholders to understand their needs, objectives, and challenges.
• Translate business requirements into clear and concise functional specifications for technical teams.
• Collaborate with teams to design solutions that meet business needs.
• Propose innovative and practical solutions to address business challenges.
• Ensure that proposed solutions align with the organization's strategic goals and capabilities.
• Serve as a liaison between business stakeholders and Retail I.T teams.
• Present findings, recommendations, and project updates to various audiences.
• Implement system changes through automation, process change, managed solutions, and training.
• Conduct diagnostic investigations of application errors, conduct post-mortems, and implement or recommend solutions or methodologies for resolution.
• Environment Management.
• Capacity Planning
• Manage PI demand and capacity 
• Agile principles compliance.  
• Participate in Vendors Monthly Reviews
• Manage Disaster recovery plans during downtime and/or major disasters. 
• Prioritising technical and functional requirements, identifying what the business requires and determining what is feasible to deliver.

The Ideal candidate for this role will have:

Must have technical/professional qualifications: 

• Matric / Grade 12 essential.
• 3 year degree or diploma in IT, Engineering, Computer Science or relevant field 
• 3-5 years’ experience IS Systems

Core competencies, knowledge and experience:

• Working in accordance with DevSecOps practices.
• Oversee technical operations, in a large-scale on-premises and cloud-based technical environment. 
• Previous experience in software development will be an advantage 
• Agile tooling: Jira, Confluence, Remedy
• Technologies: ReactJS, SQL, SAP BI Reporting, AWS.
• Databases: Linux (RHL8), SQL
• Proven experience as a Business Analyst or in a related role.
• Strong analytical, problem-solving, and critical-thinking skills.
• Excellent communication and interpersonal abilities.

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Role purpose:

The Executive has business development goals including both new sales and cross-selling additional services to prospective and existing clients. The Executive head in the Cybersecurity Solutions Team is the liaison with clients and the Cybersecurity service team and is responsible for the management of multiple programmes simultaneously including scheduling, staffing, and coordinating required activities with clients and internal resources. As a leader of engagement teams, the Executive develops internal methodology, plus training, mentoring and guidance to staff to enable completion of assigned tasks. Key to the executive is working with product development to create the strategy, execution plan and portfolio go to market (GTM) partnering with cross-functional and industry vertical teams.

Your responsibilities will include:

• Manage Business Development Managers, Solution Architects and Service delivery engineers
• Assist the Sales and Pre-Sales teams with customer engagements
• Develop Partner channels and gain Market Share through Partner sales.
• Research and select high priority customer engagements.
• Develop and Manage account plans for strategic customers.
• Lead competitive learning by market research, evaluating competitor products, programs, weaknesses, strengths and strategies and then educating key internal stakeholders to develop competitive solutions.

The ideal candidate for this role will have:

Must have technical/professional qualifications: 

• Degree or Diploma in engineering or IT (NQF level 7), MBA or business qualifications/MDP are advantageous. Recommended additional qualifications: Management Qualification Diploma/Degree
• 8 – 10 years’ experience in the Solution Management Space and Cybersecurity Certification
• 10 -13 Years of Management experience in an ICT professional services organisation. 
• 5 – 10 years’ experience in product development. Go to market planning and execution.
• Experience in responding to Cybersecurity Services and Hosting Tenders
• Experienced in presenting Enterprise Solutions and offerings to Customers
• Experienced in presenting and closing sales deals with customers at C level.
• Account Management with Customers

Core competencies, knowledge and experience:

• Experience in Cybersecurity, hosting, solution sales, managed services and marketing and commercial operations. 
• Extensive and Strong business acumen with a deep strategic perspective and ability to quickly understand global business strategy
• Broad understanding of global customer needs; business cases and how customer use our technology
• Excellent CXO Customer facing presentation and influencing skills
• Detailed knowledge of Cybersecurity Agreements, Licensing and Cybersecurity Products and Solutions 

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Role Purpose/Business Unit:

The role of the Regional Manager: Estates is to manage and oversee the Estates and property portfolio within the respective regions – for optimal collaboration, regular travel to/within (KZN/ER) regions and head office is required. This will include staff, contractor, vendor, customer and stakeholder management and relations. This to be conducted in a timely manner with the goal of optimising efficiencies and lowering costs and achieving favourable contractual terms whilst adhering to all regulatory and MAST’s policies, procedures, and processes. 
Implement and manage programs for lease and contract renewals consent and novation’s, landlord negotiations, customer liaisons and any other estates strategic projects by driving the MAST culture and behaviours as aligned to the Performance Management Framework.

Your responsibilities will include:

• To manage rentals and develop initiatives to aggressively reduce cost.
• High productivity and entrepreneurial focus in managing operation, staff, vendors, and stakeholders.
• To maintain high standards, customer excellence and quality assurance
• To develop and implement innovative initiatives that will further reduce and optimise OPEX.
• To compile management, dashboard, strategic and operational reports, and presentations

The Ideal candidate for this role will have:

Must have technical/professional qualifications: 

• Matric (Essential).
• Relevant Degree or Diploma such as (BSC -QS; Building Science; Civil Engineering; Project management, Town Planning, (Property Management – (Essential).
• Management courses or experience (e.g., MDP/MDC) (Desirable).
• 8+ Years relevant functional experience of which following is applicable.
• 2 to 3 years knowledge & experience of contractual legal requirements (Essential).

Core competencies, knowledge, and experience

• Stakeholder Management and Negotiation Skills
• Teamwork
• Customer Focus
• Critical decision making
• Execution excellence

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Role Purpose/Business Unit:

• The incumbent should have a strong financial background and good project management knowledge as well as an in-depth knowledge of the business and industry. 
• To increase the available time and agility of the TechOps Executive Head to focus his time, effort and priorities on strategic initiatives.
• To act as liaison between TechOps and other stakeholders both internal and external.
• To be responsible for all the reporting needs within TechOps to integrate into the leadership, EXCO and board reports.
• To assist TechOps with various functions ranging from pro-active financial analysis to business project management.

Your responsibilities will include:

Business Intelligence

• Understand the BI tools available and being able to obtain relevant information from the various source systems. 
• Conduct and analyse financial performance and indicators per segment against main competitors and industry standards.
• Understand TechOps processes.
• Monitor progress against assigned strategic initiatives and deliverables.
• Report on deviations that could derail the achievements against targets.

Support the TechOps Executive

• Ensure on-time and within budget the TechOps deliverables.
• Lead world class measurement and improvement model for the analytical and operational teams across MAST. 
• Manage creation of consistent and integrated improvement.
• Resolve problems and mediate disputes before it is escalated to TechOps Executive Head.
• Facilitate the dissemination and receipt of key information by working closely TechOps leadership team.
• Represent the TechOps in meetings and action decisions/deliverables as mandated from time to time.

Financial Review and Analysis

• Prepare executive summaries and updates on expenditure/cost against deliverables.
• Proactively engage with TechOps leadership on operational and reporting items as required from time to time.
• Monitor the implementation of cost saving initiatives.

The Ideal candiddate for this role will have:

Must have Technical and Professional Qualifications and Experience: 

• Matric / Grade 12 essential 
• Minimum of 3-year relevant Degree or National Diploma is essential.
• Business related courses completed is essential.
• Minimum of 3-5 years of relevant experience.
• Managing functional responsibilities at a senior manager level within a corporate environment 

Core Competencies, Knowledge and Experience:

• Planning, Execution and Quality Result
• Communication, Teamwork and Collaboration 
• Customer Focus, Innovation and Improvement 
• Functional Expertise and Business Acumen 
• Judgement, Decision Makin and Integrity.

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Role Purpose/Business Unit:

• To define and execute the Chatbot, AI and Automation strategy for the 8 Vodacom Group Markets inclusive of capabilities, technology, customer experience and operational models. Drive the adoption of Chatbots across all channels (SMS, App, Web, WhatsApp, Social Media and more) to become a premium channel for self-care driving CX improvement and contact reduction.
• Possess both commercial acumen to set strategy and business objectives, as well as technical competence to develop and build platforms and journeys. 
• Drive the rollout and adoption of “TOBi”, our global chat platform across the 8 operating markets, ensuring the most impactful journeys are prioritized and the user experience is world class. This includes voice, chat and agent assisted products like TOBi Assist. 
• Drive standardization across markets to foster re-usability and speed of deployment, ensuring cost optimisation across the group to ensure the most efficient operating model. Investigate and drive novel approaches to the Vodafone Global TOBi platform which are most suited to the African OpCo commercial and market dynamics.
• Develop and execute chatbot use cases across markets using evolving new technologies such as ChatGPT, Big Data and the rapidly changing AI capability, driving best customer experience ambition while managing the ambiguity and risk. Keep abreast of the latest technical developments and their applicability to our platforms and services. 
• To lead and develop his/her respective relationships with the Vodacom OpCo’s showcasing the Vodacom Spirit behaviours and ensuring that we foster, motivated and engaged people to deliver our business goals. Using influence and negotiating skills, drive the OpCo roadmaps steering and managing the various TOBi teams to support our global TOBi strategy. Help markets navigate the AI maturity curve through, chat, voice, co-pilots and intelligent automation. 
• Be the champion and knowledge expert of Chatbots in Vodacom Group driving the strategy and technical execution for every OpCo. A Single Point of Contact for anyone within the group, and vendor environment that requires chat guidance or support.
• Own and manage a matrix of commercial and technical relationships between Vodacom Group (Commercial, IT, Risk, Legal, Marketing, etc…), Vodafone (Global TOBi Platform), Delivery Vendors (Vodafone Outsourced Services), OpCo’s (8 Markets), Technology Partners (AWS, Microsoft, Nuance, etc…), and more.

Your responsibilities will include:

• Develop and agree overall Chatbot and AI vision and strategy for Vodacom markets across Consumer, Enterprise, Fixed and Financial Services market segments:
• Be the driver of the implementation of the AI and automation strategy and technical platforms across the operating markets.
• SPOC for all markets for Chatbot, Voicebot, co-pilot and applicable AI capabilities. Interface between OPCO’s, Group and vendors. 
• Improve experience and reduce costs through the deployment & enhancement of “TOBi”. Leverage and drive AI capabilities into our self service channels and products.
• Take commercial ownership of the AI and automation landscape and ensure adoption, ROI and CX of product suite. 

The ideal candidate for this role will have:

• Minimum Bachelors Degree in IT/IS or Commercial.
• Extensive Chatbot delivery experience in a Telco environment (>=8 years)
• Experience working with multiple markets and vendors.
• Fluent in AWS or Microsoft chatbot services.
• Commercial aptitude to drive ROI
• Customer driven to improve CX. 

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Role Purpose/Business Unit:

Registered HPCSA individual to provide the full assessment function which includes test administration, scoring, and writing reports, including assessment centres, and offering feedback to all relevant stakeholders, for all Bands.

Your responsibilities will include:

• Set-up and conduct psychometric assessments in line with internal and external regulations (HPCSA)
• Run assessment centres (online assessments, role play activities, business cases, etc)
• Track assessment completion
• Compile Assessment Reports
• Conduct feedback sessions with line managers and candidates
• Deliver assessment and process development interventions to stakeholders
• Research and implement assessment related projects/interventions.
• Provide support in terms of recruitment and selection at Senior Bands.
• Build relationships with all departments in order to provide high quality service 
• Communicate issues regarding test providers, assessments, regulations, ethical issues, assessment conditions and service delivery according to agreements
• Ensure test centre administration proceeds according to policies, procedures, rules, regulations and timeframe set out internally and by external regulators
• Assist with departmental initiatives, tasks and projects on an ad hoc basis
• Maintain assessment instruments
• Compile project status and monthly reports
• Keep up-to-date with trends, legislation and best practices within Assessment field to enhance service delivery

The ideal candidate for this role will have:

• A 3yr tertiary qualification in Psychology/Industrial Psychology - essential 
• Registered Psychometrist/Psychologist with HPCSA - essential
• A post-graduate qualification will be advantageous
• Registration in various assessment instruments and related processes (advantageous)
• Sound understanding and knowledge of cognitive functioning and competencies, competency based interviewing and project management.
• Psychometrist: 3-5 years’ experience in administering, analysing psychometric assessments (including Assessment Centres), report writing and feedback for recruitment and/or development purposes - essential
• OR
• Psychologist: 2-3 years’ experience in administering and analysing psychometric assessments (including Assessment Centres) and feedback for recruitment and/or development purposes - essential.

Job Knowledge:

• HPCSA regulations and ethics underlying the use and interpretation of psychometrics and assessment results
• Psychometric - assessment knowledge, 
• Computer Literate (MS Office) essential  
• Business ethics  
• Relationship Management  
• Project Management  
• Psychometric - assessment knowledge;  
• Recruitment and Selection Principles  
• Scope of Practice as per HPCSA

Job-Related Skills:

• Competent in using MS-Office applications
• Communication
• Report writing
• Observation
• Co-ordination 
• Networking 
• Time management 
• Change management
• Interpersonal skills
• Facilitation skills 
• Conflict resolution skills
• Influencing skills
• Consulting skills
• Project Management skill