Specialist: Business Analysis at Vodacom

Role Purpose

• To ensure that user requirements for the business are documented, developed and delivered on, with specific focus on CRM & Provisioning.
• Ensure the optimal and efficient performance of the Information Services Desk portfolio through the use of digital support tools, automation, governance and frameworks deployed within the company.

Your Responsibilities Will Include

• To perform business & systems analysis and design activities by assessing requirements in terms of feasibility, impact and cost, thereby assisting to create and compile accurate user requirement documents.
• To provide technical input into system definition and design activities and facilitate the delivery of value-added solutions.
• To perform business impact analysis & assessment of Product & Services and the impact on the Information Services Desk and supporting the Business.
• To research / investigate current industry trends and standards in terms of technologies deployed / planned to be deployed and how that can enhance / optimise systems and realize efficiencies on the team.
• To act as a technical liaison between business and the technical teams and to ensure the required support from all areas to ensure delivery of quality solutions.
• To ensure that projects are delivered according to requirements, specified designs and that the technical and business teams are aligned around the same objectives and deliverables.
• To ensure that solutions are delivered through the agreed delivery processes and to support the technical teams with the delivery of solutions e.g. facilitation of configuration, testing, rollout coordination
• To research, define and maintain industry best practices within the Service Delivery Management Division with respect to the above and other delivery processes
• To maintain, re-evaluate, optimise or automate existing business & system processes.
• To create reports and feedback to executive and line management
• To perform quality assurance across business analysis documentation, vendor documentation, proposals, technical designs, test documentation and operational handover documentation
• To create the necessary documentation & training materials as required, and conduct training as needed.
• Perform reviews on technology processes,systems and infrastructure with the aim of proactively enhancing the governance and alignment to the associated policies & guiding management on recommendations for closure of findings.

The Ideal Candidate For This Role Will Have
Must have technical / professional qualifications:

• 3 Year Degree / equivalent Diploma /equivalent Certificate in Information Technology / Business / Programme Management (essential), and
• 3- 5 Years business analysis/systems analysis experience preferably in a highly complex environment (essential)

2-3 Years Telecommunication Knowledge & Experience Is Essential

• ITIL Service Management Foundation is essential
• An understanding of Scaled Agile Framework (SAFE) would be beneficial

Job Knowledge

• Complex business analysis cases
• Group facilitation sessions
• CRM & Provisioning Systems technical environment
• Change control procedures
• Project management fundamentals
• Technology / Industry trends
• Business analysis methods
• Application functionality

Skills

• Problem-solving skills are essential

Analytical Skills Are Essential

• Decision-making skills are essential
• Computer Applications (MS Office) is essential

Presentation Skills Are Essential

• Interpersonal skills are essential

Facilitation Skills Are Essential
Competencies - Extreme Importance :

• Analysing
• Applying Expertise and Technology
• Relating and Networking
• Delivering Results and Meeting Customer Expectations
• Deciding and Initiating Action
• Writing and Reporting
• Persuading and Influencing
• Adapting and Responding to Change – original High Importance
• Coping with Pressures and Setbacks – original High Importance

Competencies - High Importance

• Achieving Personal Work Goals and Objectives
• Working with People
• Learning and Researching
• Planning and Organising
• Presenting and Communicating Information
• Adhering to Principles and Values

Competencies - Moderate Importance

• Creating and Innovating
• Formulating Strategies and Concepts
• Following Instructions and Procedures

Competencies - Baseline Importance

• Leading and Supervising
• Entrepreneurial and Commercial Thinking