Specialist: Business Applications at SABN

Purpose

• This role is responsible for the configuration, enhancement, support, optimisation and lifecycle management of enterprise business systems within SABN, ensuring secure, resilient, data-driven and future-ready application platforms and maintaining operational stability of mission critical systems.  

Main Responsibilities (not limited to):

• Provide effective support for enterprise business applications to ensure high system availability, operational stability, and minimal disruption to business operations.
• Ensure the availability of complementary external support to supplement internal capacity as required to meet business demand.
• Translate business needs into effective system solutions that improve operational efficiency and support organisational objectives.
• Identify and support the implementation of modern digital tools and technologies that enhance business processes, improve productivity, and enable innovation.
• Ensure business applications generate accurate and accessible data to support reporting, analytics, and informed decision-making across the organisation.
• Facilitate integration between enterprise systems and support automation of business processes to improve efficiency and reduce manual interventions.
• Support secure application configurations, access controls, and compliance with organisational ICT governance and cybersecurity standards.
• Ensure applications remain current, supported, and aligned with emerging technology trends such as cloud platforms, intelligent systems, and advanced analytics.
• Perform reasonable value-add ad hoc duties or activities that are beyond normal scope of work, when requested.

The Preferred Candidate is likely to have:

• BTech: Information Technology; BSc. Computer Science or BCom in Information Systems (essential)
• ITIL certification
• ERP or enterprise application certifications
• Business Analysis certification
• 3–5 years’ experience in supporting enterprise business applications.
• Experience in application support, troubleshooting, and system configuration.
• Experience in business analysis and translating business requirements into system solutions.
• Experience working with ERP or similar enterprise systems.
• Experience supporting system integrations and working with service providers.

Knowledge and Skills:

• Advanced systems integration and data interfaces.
• Advanced enterprise business applications and system configurations.
• Advanced application lifecycle management.
• Well-developed knowledge of ICT service management practices (ITIL).
• Well-developed business acumen.
• Application support and troubleshooting.
• Analytical and problem-solving ability.