Specialist, Client Servicing at Liberty Group South Africa

Job Description

• To provide professional employee benefits consulting services to corporate clients. The role focuses on client servicing, business retention, identifying client financial needs to responsibly upsell and cross-sell employee benefit solutions, ensuring full legal and regulatory compliance, and building strong internal and external stakeholder relationships in line with Liberty Corporate’s value proposition

Qualifications

• Type of Qualification: Diploma
• Field of Study: Business Commerce

Experience Required

Service Management

• Operations
• 3-4 years
• Client relationship experience, resolving client services issues and complaints with demonstrated ability to interact and collaborate across multiple internal stakeholders.
• 3-4 years

Experience in General client services and / or support capability with proficient technical experience.

Additional Information

Behavioural Competencies:

• Developing Expertise
• Documenting Facts
• Embracing Change
• Examining Information
• Interacting with People
• Interpreting Data
• Making Decisions
• Managing Tasks
• Producing Output
• Resolving Conflict
• Thinking Positively
• Upholding Standards

Technical Competencies:

• Active Listening
• Client Relationship Management
• Client Servicing
• Collaboration
• Continuous Improvement
• Creative Problem Solving
• Operations Commercial Acumen
• Query Resolution