Specialist: Engineering (User Access Management Domain) at The South African Revenue Service (SARS)

Job Purpose

• To analyse, design and lead the design of innovative continuous process improvement and multi-process/function business process solutions across the business process management life cycle ensuring compliance with all new and proposed legislation to achieve sustainable business results in support of the enterprise strategy. This includes the provision of design and implementation support and conducting of stakeholder engagement.

Education and Experience

Minimum Qualification & Experience Required

• Bachelor’s Degree / Advanced Diploma (NQF 7) in Information Technology and/or Information Security AND 8 - 10 years’ experience in an IT Security environment of which 3 - 4 years were at a junior specialist level.

ALTERNATIVE #

• Senior Certificate (NQF 4) AND 15 years related experience in an IT Security environment of which 3 - 4 years were at a junior specialist level.

Job Outputs:

Process

• Analyse and make recommendations about improvements to specialist systems, procedures, policies and practices.
• Analyse and review legislative changes and practically translate these pieces of legislation for scoping consumption.
• Apply and utilise systems in a manner that ensures efficient and effective service delivery, optimised quality, financial accuracy and calculation.
• Apply processes to improve data validation across service delivery systems in line with operational targets.
• Contribute to the optimum utilisation of org. resources, advising on effective planning and development of area of specialisation resource plans.
• Design, model and document Process Solutions Specifications.
• Develop multiple practices in alignment with operational policy and procedural frameworks, supporting tactical development and excellence.
• Draw on own technical or professional expertise, knowledge and experience to identify and recommend tactical solutions to defined problems in practices.
• Ensure that business requirements are clearly identified, prioritized and satisfied by appropriate technical and or business process solutions.
• Influence and communicate across business areas impacted by practice area to minimise resistance and ensure on-boarding of new thinking.
• Integrate business information, compare, analyse and produce reports to identify trends, discrepancies and inconsistencies for decision making purposes.
• Optimise goal achievement through tactical strategy development and optimisation of practises, processes and systems across an internal value chain.
• Plan for value-added, continuous multiple practice and system improvement optimisation to deliver on objectives and to enhance tactical excellence.
• Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives; developing best practice solutions.
• Provide process solution support to institutionalise process initiatives.
• Recommend changes to optimise processes, systems, practice areas and associated     procedures and execute the implementation of change and innovation.
• Translate top-down policy, apply modification in relation to own practice area and communicate impact to relevant stakeholders.

Governance

• Develop and /or align governance and compliance policies for own practice area to identify and manage risk exposure liability.
• Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations and discrepancies.

People

• Enable a culture where information regarding successes, issues, trends and ideas are actively shared between team members.
• Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
• Provide specialist know-how, support, advice and practice thought leadership in area of expertise.

Finance

• Draw up a budget aligned to tactical delivery plans, monitor planned vs. actual, minimise expenditure and report on cost efficiency.
• Implement and monitor financial control, management of costs and corporate governance in area of specialisation.

Client

• Develop and ensure implementation of own practices to build delivery excellence, encouraging others to provide exceptional stakeholder service.
• Participate in the specialist practice community and contribute positively to organisation knowledge management.
• Provide authoritative, specialist expertise and advice to internal and external stakeholders.

Behavioural Competencies

• Accountability
• Analytical Thinking
• Attention to Detail
• Commitment to Continuous Learning
• Conceptual Ability
• Conceptual Competence
• Expertise in Context
• Fairness and Transparency
• Honesty and Integrity
• Organisational Awareness
• Problem Solving and Analysis
• Respect
• Trust

Leadership Competencies

• Ability to translate strategy into execution
• Concern for Impact of own behaviour on others

Technical Competencies

• Business Knowledge
• Data Collection and Analysis
• Efficiency improvement
• Functional Policies and Procedures
• Institutional Process Analysis and Redesign
• Process Analysis and Redesign
• Process Design and Improvement
• Reporting