Specialist: Key Account Management (Enterprise) - Gauteng at Liquid Intelligent Technologies

Description

• To maximize revenue opportunities through establishing, developing and maintaining long-term relationships with key Enterprise Customers as well as defining and executing sales strategies that focus on increased sales and profitability.  
• Effectively position Liquid Intelligent Technologies as partner of choice by cultivating relationships, identifying opportunities and providing services and solutions that meet client requirements.

Effective Account Management

• Develop and maintain business relationship with customers.  
• Gain in-depth understanding of the customer’s business and industry.
• Identify key role players and develop and maintain a personal professional network with relevant decision makers.
• Develop and maintain an account plan within the context of the customers objectives and segment strategy.
• Understand the customers’ requirements and implement customer business growth strategies in conjunction with LIT's delivery and support functions.
•  Ensure that all sales deadlines are met.
• The Account Manager serves as the primary contact liaison and take full accountability for account health.

Build Client Relationships & Ensure Service Excellence 

• Build trust, credibility, and client referrals.  
• Maintain or improve account profitability by customizing solutions as per customer requirements.
•  Provide input and align to broader LIT strategies and business initiatives.
•  Identify new market opportunities and grow existing accounts.
•  Develop, review and implement a detailed sales account plan for all accounts.
• Ensure all support departments are adequately briefed on customer details, to enable delivery of the order and adequate after sales customer support.  

Develop and Maintain Sales Pipeline

• Responsible for generating leads and developing a pipeline for the sales segment.  Identify and establish relationships in new and existing geography and segments.  
• Provide pre-sales and after-sales assistance in bid/tender processes.  Deliver presentations and propose consultation-based solutions.  Keep abreast on the market changes and have a broad understanding of Telecommunication Services, Frameworks, Technologies and a clear understanding of customer business, technology and strategies.

Requirements

• Relevant Diploma and at least 3 year's proven sales track record within the Telecoms/IT Industry mandatory 
• Experience within the Retail and Financial Services Industries highly advantageous